Customer Success Manager - Bilingual Spanish

Join to apply for the Customer Success Manager - Bilingual Spanish role at Up Guard .

UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

Due to continued growth, the Customer Success team is expanding and we require a Bilingual Spanish‑speaking Customer Success Manager to join our high‑performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate, and credible with the ability to listen effectively and provide clear advice.

• Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard to meet their goals.
• Provide resources to customers, including success plans, customer‑specific training sessions, and organize regular check‑in calls.
• Engage customers early and frequently to help them get the most out of UpGuard from day one and continue to drive engagement.
• Translate customer requirements by understanding their risk‑management frameworks to offer a tailored solution.
• Monitor the health of customers and intervene with proactive education when they are not using UpGuard effectively to achieve expected value.
• Advocate for the customer; provide updates to internal cross‑functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross‑sell opportunities.

• 2+ years’ experience in customer success, project management or account management.
• Professional to native fluency in Spanish and English.
• Experience supporting and building customer relationships in a scalable manner.
• Highly organized with the ability to update existing documentation and create new processes.
• An understanding of cyber risk management or risk‑management frameworks.
• High‑level proficiency in the English language, both written and spoken.
• The ability to work cross‑functionally with many internal groups and be a team player.
• Curious and willing to learn.

• Experience in Customer Success tools such as Churn Zero or Gain Sight.
• Experience with a CRM such as Hub Spot or Salesforce.
• Experience in cyber risk management or risk‑management.
• Understanding of Cyber Security best practices.
• Basic/working knowledge of APIs.
• Experience conducting training sessions.
• Knowledge of the Spanish language (varied levels of proficiency).

• Monthly Lifestyle subsidy for financial, physical, and mental well‑being.
• WFH set‑up allowance to ensure you have the right environment to work in.
• $1,500 USD annual Learning & Development allowance.
• Annual leave: PTO plus two additional Up Guardian leave days.
• 18 weeks paid parental leave irrespective of parenting role.
• Personal leave allowance that includes sick & carer’s leave.
• Fully remote working environment; offices in Sydney & Hobart but no mandatory attendance.
• Top‑spec hardware: all team members receive top‑spec laptops.
• Generative AI subsidy: paid subscriptions for all team members.
• Health, dental, and vision insurance.

$85,000 - $100,000 a year

UpGuard is a Certified Great Place to Work® in the US, Australia, UK, and India. 99% of team members agree that UpGuard is a great place to work.

As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or perception, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note that at this time we can only support hiring in the following US states:
CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC
.

Before starting work with us, you will need to undertake a national police history check and reference checks. We cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.