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Remote IT Support Specialist: AI & SaaS Escalations

Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: ISACA
Remote/Work from Home position
Listed on 2025-12-23
Job specializations:
  • IT/Tech
    IT Support, Technical Support, IT Consultant, Systems Administrator
Salary/Wage Range or Industry Benchmark: 75000 - 95000 USD Yearly USD 75000.00 95000.00 YEAR
Job Description & How to Apply Below
A leading technology organization seeks an IT Support Specialist to join its Escalations team. This fully remote role involves identifying and troubleshooting complex IT issues, particularly related to generative AI tools. The ideal candidate will have a Bachelor's degree and at least five years of IT support experience, with expertise in Mac, Windows, and Linux. Collaboration with cross-functional teams is essential, providing support for various platforms while adhering to compliance policies.
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