Clinical Application Specialist- AKA Wingmate

Clinical Application Specialist- AKA Wingmate

Burlington, United States | Posted on 08/14/2025

Location: Remote - Open to candidates in the United States and Canada

At Mach7, we’re transforming how healthcare systems manage imaging data and we know that successful transformation takes more than great tech. It takes humans. Real, thoughtful, detail-loving, people-connecting humans. That’s where you come in.

You’ll work closely with our Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. While you won’t be writing code or tuning databases, your superpower is coordination making sure communication is flowing, milestones are hit, and the right people are in the loop.

Think of yourself as the navigator beside the pilot, always keeping your eye on the horizon, asking the right questions, and ensuring the journey feels seamless for everyone onboard.

• Serve as a primary contact for assigned applications or customers during implementation and optimization
• Gather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions.
• Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledge
• Coordinate internal communication across crews making sure no ball gets dropped and insights are shared
• Participate in training, testing, validation, and go-live support
• Document configurations, workflows, and procedures for knowledge sharing
• Create training materials and help facilitate end‑user training sessions and knowledge transfer
• Triage and track issues escalating to technical teammates when needed
• Stay connected to industry best practices and emerging healthcare IT trends
• Bring calm, clarity, and positivity especially when encountering turbulence
• Go “wheels up” up to two weeks every month while visiting customers

• You’re incredibly organized, detail‑oriented, and love helping people succeed
• You thrive in the space between customers and technical teams translating, supporting, and guiding
• You’re a clear communicator who keeps things moving without micromanaging
• You have experience in healthcare environments and understand clinical or operational workflows
• You’re a collaborative, unflappable, and proactive someone who sees problems before they happen

• Experience with PACS, VNA, or enterprise imaging systems
• Familiarity with HL7, DICOM, or other healthcare data standards
• Project coordination or project management experience
• Exposure to regulatory requirements like HIPAA

Wingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front‑row seat to the action and a launchpad for long‑term impact and growth.

• A people‑first culture where your voice matters
• A mission‑driven team making real impact in healthcare
• Work in a flexible environment from home remotely alongside your crew
• A crew that’s supportive, collaborative, and just the right amount of fun

If you’re passionate about helping people, love keeping complex projects on track, and want to be part of a team that’s propelling healthcare forward — we’d love to hear from you.

Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.