Technical Support Specialist

Open Vault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional technical support. This position offers the opportunity to provide support for existing products in addition to collaborating on new development.
The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.

• Monitor daily operational processes and take corrective action as necessary ∙ Perform technical troubleshooting to diagnose, isolate and correct system related issues ∙ Further develop and enhance existing operational monitoring processes
• Troubleshoot and resolve issues
• Participate in new development and testing
• Manage tickets using Zoho

• Proficient with MySQL DB and Query Language
• Linux/Unix working knowledge with Bash command line and scripting
• Intermediate proficiency with Microsoft Office Suite
• Demonstrated aptitude for critical problem solving and analytical thinking
• Self-disciplined with the ability to learn and manage work with minimal supervision or direction ∙ Comfortable working in a fast-paced environment; able to handle shifting priorities ∙ Excellent interpersonal, verbal and written communication
• Highly organized with close attention to detail
• Minimum of two (2) years’ experience providing exceptional technical support ∙ 12+ months experience in the Cable Industry preferred
• Experience using ticketing systems (Zoho a plus) preferred
• Knowledge with Open Vault products and tools a plus
• Understanding of cloud services such as AWS a plus
• Industry Knowledge of DOCSIS, IPDR and CMTS technology a plus