Senior Solutions Architect | PST | Remote

Senior Solutions Architect | USA PST | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source company with a large global user base. Grafana is used by individuals and organizations to monitor everything from beehives to climate systems, with dashboards seen across industries. Grafana Labs supports customers through the Grafana LGTM Stack, available as fully managed Grafana Cloud or self-managed Grafana Enterprise Stack, featuring Grafana Mimir (metrics), Grafana Loki (logs), and Grafana Tempo (traces).

We’re scaling fast and committed to an open-source legacy, global collaboration, and meaningful work. Our culture emphasizes transparency, autonomy, and trust. If this role excites you, we’d love you to apply and explore a potentially career-defining opportunity.

The Opportunity:

We’re looking for a Senior
Solutions Architect (Professional Services) to join Grafana Labs’ Customer Experience team. This is a highly hands-on role for technically skilled professionals who help customers solve complex problems, accelerate adoption, and drive business outcomes with Grafana at the center.

As a Solutions Architect, you’ll be a trusted technical partner
—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies drawn from across our customer base.

You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the differences between logs, metrics, and traces, you’ll bring clarity to complex technical landscapes. You know why the “pets vs. cattle” analogy matters for scalable observability.

You’ll deliver high-impact training, jumpstart engagements, and provide tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll offer roadmap assurance, guide project execution, and ensure Grafana’s capabilities align with the customer’s architecture, goals, and constraints. You’ll identify recurring issues, monitor support needs, and advocate for product improvements in collaboration with internal teams.

Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS, enjoy engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.

Join us to elevate the Grafana customer experience through world-class technical delivery and meaningful impact.

What You'll Be Doing:

• Effectively work with customers, including business executives, project managers, and IT development staff.
• Understand business needs and distill them into business and technical requirements.
• Design solutions for complex requirements, including data visualization, workflow recommendations, migrations, and enterprise-scale architecture.
• Lead workshops, document requirements, and design appropriate solutions.
• Move quickly; accelerate delivery while maintaining quality.
• Advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• Collaborate with Sales, Product Management, Engineering, Support, and Professional Services to drive improvements and innovations.
• Engage with customers to help them succeed and work with leading-edge technologies.

What Makes You a Great Fit:

• Located in PST
• 5+ years of experience on deployment teams using project management techniques
• Direct experience with observability (o11y)
• Best practices for using and deploying an observability stack (Grafana products, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• Proven track record delivering customer projects, preferably enterprise observability implementations
• Excellent communication skills with customers, partners, and internal teams
• Experience with Cloud Platforms - AWS, GCP, Azure

Bonus Points For:

• Self-starter, quick to learn new skills and technologies
• Vision to help Grafana grow

Compensation & Rewards:

In the US, the base…