Technical Account Manager

About Us
We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world‑class models and deployed in real‑world care.

Our Traction

• 450+ organizations signed 16 months

• AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.

• 5M+ Clinical Tasks completed to date, serving 36+ specialties.

• Raised $25M from YC, Eric Yuan, Amity, Semper Virens

• Patented AI architecture (Med Con-1)
  outperforms GPT‑4.5, Gemini, Claude on clinical reasoning tasks

Sully requires A-players capable of 4 months = 1 year output.

This role is responsible for designing, delivering, and maintaining high‑quality AI‑powered clinical note templates for healthcare organizations. The individual will work directly with client stakeholders to understand documentation needs, translate them into structured LLM‑driven templates, and ensure outputs are clinically accurate, reliable, and production‑ready. Success in this role requires extreme attention to detail and a true ownership mindset in making our clients successful.

• Template Design & Delivery (~60%) Participate in client onboarding, discovery, and feedback calls to understand clinical documentation requirements across specialties

• Design and build AI‑powered clinical note templates using tools such as Claude and OpenAI

• Test templates against real‑world transcripts and encounters to validate structure, accuracy, and completeness

• Thoroughly QA the medical note outputs to make sure they align with expectations, ensuring no bugs or issues make it to production.

• Deliver templates to clients for review and iterate based on feedback until they meet clinical and operational standards

• Manage multiple template projects concurrently across different clients and medical specialties

• 4+ years of experience in a technical customer‑facing role (Technical Account Manager, Solutions Engineer, Implementation Specialist, or similar)

• Hands‑on experience with LLMs (Claude, OpenAI, GPT‑4+)

• Ability to design structured prompts and templates while controlling output consistency, formatting, and edge cases

• Ability to logically reason about clinical completeness, accuracy, and compliance

• Comfort working with structured data (JSON, schemas, mappings)

• Technical literacy with APIs, browser developer tools, and basic scripting

• Client‑facing experience, with the ability to clearly explain technical issues to non‑technical stakeholders

• Willingness to travel up to 10%

• Familiarity with clinical workflows and EMR/EHR systems.

• Experience prompting, testing, and iterating on LLM prompts to achieve compliant results

• Prior experience in a healthcare technology or AI‑driven product environment

Who Thrives Here

• Entrepreneurial to your core
  :
  You think in outcomes, thrive in chaos, and take ownership without limits

• Mission‑obsessed
  :
  You’re here to save lives, not just ship features — patients and doctors are your why.

• Impact‑driven & fast‑moving
  :
  You sprint toward hard problems and ship with sharp judgment.

• Elite teammate
  :
  You raise the bar through…