HelpHub Specialists

Help Hub Specialist

Austin | Phoenix | Remote, Part time | Seasonal
Part-time, seasonal employment:
January 5th - April 25th. Dates may change depending on student enrollment

At Podium Education we believe every student deserves opportunities to develop in-demand skills that pave the way to a successful career. Through our flagship program, The Global Career Accelerator, we partner with universities to offer students credit-bearing online courses that ensure they are career-ready.

We are expanding our teaching team to meet the demands of our growing student population with opportunities for Help Hub Specialists across all of our Tracks. Help Hub Specialists support students with academic questions on assignments and projects.

The time commitment is approximately 15‑20 working hours per week, and weekend work is required.

* Please note that this opportunity is only available to those who have completed both Parts (courses) for one of the following Tracks:

• Digital Marketing
  • Part 1:
    Ecommerce Marketing with Shopify
  • Part 2:
    Social Media and Search Marketing
• Coding for Web
  • Part 1:
    Intro to Web Development with HTML, CSS
  • Part 2:
    Web Development with JavaScript & APIs
• Data Analytics
  • Part 1:
    Intro to Data Analytics
  • Part 2:
    Data Visualization with Tableau
• Coding for Data
  • Part 1:
    Data Wrangling with SQL
  • Part 2:
    Intro to Python for Data
• Web Development for Everyone
• Career Rotation

As a Help Hub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high‑quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech‑savvy, detail‑oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals.

Help Hub Specialist (online tutor)

Key Responsibilities:

• Student Support via Chat
  • Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed.
  • Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience.
• Assignment Feedback
  • Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness.
  • Identify areas where students can improve, offering actionable suggestions to support their learning and growth.
• Adapt to Evolving Course Content and Platforms
  • Stay current with updates to track content, coding syntax, and platform changes to provide accurate support.
  • Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced.
• Technology Proficiency
  • Comfortably navigate multiple systems, tools, and platforms used in our courses.
  • Utilize tech resources efficiently to enhance response speed, accuracy, and overall service quality.
• Additional Responsibilities
  • Take on additional tasks and responsibilities as assigned, contributing to the overall improvement and efficiency of the Help Hub team.
  • Participate actively in team projects, feedback sessions, and other collaborative initiatives.

• Student‑Centric Focus
  :
  Strong commitment to supporting student success and providing an exceptional learning experience.
• Detail‑Oriented
  :
  Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions.
• Tech Savvy
  :
  Comfortable working with various online tools, including platforms with evolving coding syntax and functionality.
• Adaptable and Proactive
  :
  Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks.
• Efficient Multitasking
  :
  Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality.
• Track‑Specific Expertise
  :
  Must have completed and excelled in both parts of one of the following tracks:
  • Digital Marketing (Shopify and Meta Ads)
  • Coding for Web (HTML, CSS, JavaScript)
  • Data Analytics (Excel and Tableau)
  • Coding for Data (SQL, Tableau, Python)

• E…