Technical Support Analyst

Overview

Technical Support Analyst, Transportation Solutions:
Drive Success for Global Logistics Clients

Ready to be the indispensable technical expert in the dynamic world of logistics and fleet management? We're seeking a passionate problem-solver to join our Trimble Transportation team. This is a unique opportunity to directly engage customers, own complex technical issues, and provide critical solutions that keep the global supply chain moving safely and efficiently. If you thrive on deep-dive troubleshooting and influencing product quality, this role is your next career destination!

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.

This role offers a significant opportunity to be a crucial liaison between our customers and our engineering teams. You will directly work with customers, solve complex problems that impact their operations, and provide solutions that genuinely matter. Your daily insights and success with root cause analysis will directly influence future product improvements, positioning you as a key contributor to the continuous enhancement of Trimble's industry-leading transportation management and telematics solutions.

• Diagnose & Resolve: Perform in-depth troubleshooting and root cause analysis of hardware and software issues across Trimble's Transportation Management System (TMS) and other solutions.
• Deliver Excellence: Provide an exceptional customer experience via phone, email, and chat, ensuring high customer satisfaction and meeting defined service level agreements (SLAs).
• Collaborate & Document: Work closely with development and testing teams to effectively document, escalate, and track product bugs and high-priority issues to resolution using a CRM.
• Support Payroll Systems: Assist customers with inquiries and technical issues related to the payroll functionality within the Truck Mate TMS.

• Proven experience in a technical support, helpdesk, or application support role.
• Demonstrated success with root cause analysis and complex system troubleshooting.
• Strong technical aptitude for diagnosing issues across multiple operating systems, hardware platforms, and integrated enterprise systems.
• Excellent communication skills (phone, verbal, and written) with a positive, growth-mindset attitude.
• Experience working with a CRM casing software.

• Experience in the transportation or logistics industry (e.g., knowledge of ELD, HOS).
• Prior experience with multiple operating systems such as Windows, Linux, Android, or iOS.
• Experience with and troubleshooting knowledge of SQL, XML, HTML, or scripting.
• Experience writing bugs and using Jira.

• Location: US Remote
• Travel Requirement: 0%

support, transportation, payroll, Truck Mate, technical support analyst, fleet management, SaaS, logistics, ELD, HOS, SQL, troubleshooting

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

$45,898.00–$58,512.00

Pay Rate Type

Salary

Bonus Eligible?

No

Commission Eligible?

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision,…