ServiceNow Developer

Service Now Developer

Phoenix Cyber is seeking a skilled Service Now Developer to support our customers’ configuration and development objectives. This is a fully remote position. A successful Service Now Developer will demonstrate competency in Service Now and understand the full implementation cycle of Service Now while upholding the highest standard of ethical behavior.

• 5+ years of Software Development experience
• 3+ years of Service Now Development experience
• Understanding of Java, Integration, and API Development experience
• Demonstrated experience in development, implementation and deployment of Service Now modules using Agile Dev Sec Ops  techniques in a client environment
• Demonstrated experience with Service Now platform capabilities in a client environment
• Demonstrated experience with the Service Now Business Rules and the scripting aspects of the Service Now Platform
• Secret/TS Security Clearance required
• CompTIA Security+
• Service Now Certified System Administrator
• Certified Scrum Master (CSM) or ICAgile Certified

• Configured and customize core Service Now modules such as GRC, ITSM, ITOM, HR, CSM, or other applications
• Design, develop, and implement custom Service Now applications and modules to meet business requirements
• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within Service Now
• Create and manage workflows and automated processes using Service Now's Flow Designer, Workflow Editor, and Business Rules
• Build and customize UI components using Service Now’s UI policies, UI actions, client scripts, and Glide scripting
• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring
• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides
• Provide ongoing support and maintenance for existing Service Now implementations, resolving issues and applying upgrades as needed
• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives
• Stay current with the latest Service Now releases and features, providing recommendations for platform improvements
• Ensure compliance with security policies and best practices in Service Now development and data handling
• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools
• Troubleshoot and resolve issues related to Service Now performance, functionality, and integrations
• Develop and maintain integrations between Service Now and external systems using REST, SOAP, pre-built Spokes, and other integration technologies

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team.

Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly‑hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://(Use the "Apply for this Job" box below)./