Implementation Lead

Job Title: Implementation Lead

Location: Remote (Work from home eligible) travel may be required

Salary: $155k - $175k annually plus bonus potential

Company Overview: Celerity is a leading consulting firm specializing in system integration solutions for the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to deliver state‑of‑the‑art Field Service Management (FSM) solutions, driving digital transformation and operational excellence for our clients.

Position Overview: We are seeking an experienced Implementation Lead with over 12 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will spearhead our delivery practice, oversee the implementation of FSM solutions, and build a high‑performing team to ensure successful project execution and client satisfaction.

• Lead the end‑to‑end implementation lifecycle of OverIT’s FSM solutions, from initial scoping to post‑go‑live support
• Define project objectives, scope, and success criteria in alignment with client business goals
• Oversee configuration, customization, integration, and deployment of FSM solutions, ensuring seamless adoption and minimal disruption to client operations
• Develop comprehensive project plans, work breakdown structures, and milestone tracking to ensure adherence to timelines and budgets
• Regularly report project status to stakeholders, highlighting key achievements, challenges, risks, and mitigation strategies

• Build, recruit, and mentor a high‑performing implementation team, including functional consultants, technical specialists, and support staff
• Define team roles, responsibilities, and career development pathways to cultivate a culture of continuous learning and improvement
• Provide hands‑on leadership in knowledge sharing, training, and professional development for new hires and junior team members
• Implement standardized training programs to ensure consistency and quality in service delivery
• Establish and maintain a performance‑driven culture through regular feedback, evaluations, and strategic workforce planning

• Serve as the primary liaison between clients and internal teams, ensuring transparent communication and proactive issue resolution
• Conduct detailed business requirement gathering sessions to understand client pain points, workflows, and customization needs
• Translate business requirements into functional specifications and technical solutions that align with best practices
• Build strong, long‑term relationships with clients by demonstrating thought leadership, problem‑solving expertise, and deep industry knowledge
• Drive client engagement and stakeholder alignment by leading workshops, demos, and user training sessions

• Develop and refine implementation methodologies to enhance project efficiency and scalability
• Identify market trends, emerging technologies, and best practices to continuously improve the delivery model
• Establish KPIs and performance metrics to evaluate implementation success and areas for improvement
• Collaborate with sales, pre‑sales, and marketing teams to support business development initiatives and proposal development
• Represent the company at industry events, conferences, and thought leadership panels to enhance brand visibility

• Define and implement quality assurance processes to ensure high implementation standards
• Conduct risk assessments and develop mitigation plans to address project challenges before they escalate
• Establish post‑implementation governance, including ongoing monitoring, feedback loops, and continuous improvement initiatives
• Streamline workflows by leveraging automation, AI‑driven analytics, and advanced reporting tools
• Ensure compliance with industry regulations, security protocols, and client‑specific requirements

• Work closely with IT and development teams…