Infrastructure & Cloud Services Manager

Office of Information Technology Annual Salary Range: $123,747 – $164,976 FLSA Exempt / Non-Union Represented This position allows for up to four days of remote work per week

About the Office The Office of Information Technology (IT) is responsible for enabling the State Bar’s internal and external stakeholders through the management, implementation, and maintenance of technology systems that support the State Bar’s mission and goals. IT builds and maintains functional capabilities, supports innovation, and ensures systems operate smoothly, efficiently, and securely across the enterprise.

About the Division The IT Operations & Security division within the Office of Information Technology manages the State Bar’s core technology environment, including infrastructure, end-user support, and cybersecurity. The division ensures that systems remain secure, reliable, and accessible so staff can work effectively and the public can access essential State Bar services. These functions form the technological backbone of mission-critical operations across the organization.

Within this division, the Infrastructure Team supports and maintains the State Bar’s foundational technology components, including servers, networks, cloud platforms, storage, Office 365 applications, identity and access management services, telephony, disaster recovery systems, and the monitoring tools that ensure the performance and availability of enterprise systems. The team operates a hybrid environment spanning Azure cloud services, on-premises data centers in Los Angeles and San Francisco, and multiple enterprise platforms including Salesforce, Oracle, Odyssey, and the AS/400.

Job Summary The Infrastructure and Cloud Services Manager provides leadership and hands-on technical expertise for the State Bar’s hybrid cloud and on-premises infrastructure. This position oversees day-to-day operations and ensures timely resolution of issues including system outages, connectivity problems, performance degradation, backup failures, and other infrastructure incidents. The manager supports a team of technical specialists and provides the cross-domain knowledge necessary for escalation, technical coordination, and maintaining continuity of critical infrastructure services.

The role also manages contractors and service providers to ensure essential infrastructure services are maintained. This role is responsible for maintaining stable operations, minimizing risk, and guiding improvements to infrastructure services that support business systems and enterprise platforms. The manager also provides leadership for infrastructure-dependent business and IT projects requiring cloud resource provisioning, system integrations, network planning, and performance tuning.

The Ideal Candidate The ideal candidate brings broad experience across hybrid cloud and on-premises infrastructure and is comfortable operating in a complex enterprise environment that spans multiple platforms and locations. They have practical expertise in Azure administration, Microsoft 365, identity services, networking, server administration, storage, and performance tuning, with strong analytical and troubleshooting skills. They excel in coordinating cross-domain activities, supporting a team of subject matter experts, and managing vendor resources.

They communicate effectively, work independently, take ownership of ensuring stable and dependable technology services for the State Bar’s staff and the public, and serve as a hands-on manager.

Examples of Essential Duties

• Manage and administer hybrid infrastructure systems including cloud platforms, virtualization, storage, backup, and monitoring tools.
• Oversee server administration including configuration, patching, performance monitoring, system tuning, and lifecycle management.
• Direct network infrastructure operations including routing, switching, wireless, DNS, VPN, load balancing, firewalls, and traffic routing.
• Oversee the design, operation, and validation of enterprise backup and recovery solutions across on-premises and cloud environments.
• Manage enterprise telephony, audio-visual systems, and communication platforms.
• Propose and…