Project Manager; Remote

Rain Focus, one of the most innovative software companies, is in search of an exceptional Project Manager.

Rain Focus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results.

We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

Strong project management is a key element of client success  project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.

The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy Rain Focus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.

• Align with clients on key project milestones
• Build and maintain project plans
• Identify and manage dependencies, risks and priorities
• Coordinate multiple work streams to remove obstacles
• Participate in pre-sales planning as a member of client account teams
• Identify and engage appropriate resources across client and Rain Focus teams

• Document project activities and status
• Communicate formal weekly status to client & Rain Focus stakeholders and communicate with event steering teams and executive-level committees
• Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and Rain Focus account team
• Surface decision points and escalations to stakeholders to remove obstacles

• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology
• Identify impacts to the necessary roles or responsibilities within client teams and elevate resource constraints where needed

• Manage expectations, scope and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets
• Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans

• 4+ years project management experience including skills in software implementation, schedule, cost, and risk management
• Ability to utilize various project management tools to coordinate and manage complex projects
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet
• Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership
• Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations
• Experience working in a consulting environment or client-facing role
• Experience designing large-scale complex solutions without losing sight of the details
• Highly detail oriented with proven ability to document systems and processes

• Event industry experience a plus
• PMP certification a plus
• Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
• Ability to take initiative
• Challenger mentality with the ability to drive client discussions ▸ Ability to organize ambiguous ideas into…