Senior Project Manager

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital slandscape.

And it all begins with finding the right people who align with our values and passion for impact.

Phase2 is seeking a Senior Project Manager to own our most complex, high-impact engagements and lead delivery with confidence, clarity, and strong judgment. Senior Project Managers are accountable not only for execution, but for how engagements are structured, guided, and experienced by clients and teams.

Senior Project Managers bring order to ambiguity, design effective engagement approaches, and lead teams and clients through challenging decisions related to scope, timelines, budgets, and priorities. They operate as trusted delivery and client experience leaders—maintaining engagement stability, elevating outcomes, and setting a strong example of ownership and presence.

This position reports to: VP, Project Management

Compensation:
Base annual salary of $125,000 - $155,000

• Engagement Ownership and Execution: Lead complex, multi-workstream projects end-to-end across one or more accounts, owning engagement direction and aligning delivery with client goals and expected outcomes. Proactively identify risks, dependencies, and tradeoffs, intervening early to keep engagements stable and on track.
• Client Leadership and Advocacy: Lead day-to-day client relationships with confidence and clarity. Guide conversations, set expectations, present progress and recommendations, and help clients navigate decisions and tradeoffs while maintaining trust, momentum, and a constant eye towards outcomes.
• Creative Engagement Design and Problem Solving: Design practical and flexible engagement approaches that balance client objectives with delivery realities across scope, budget, timeline, and resourcing constraints. Apply a solution-oriented mindset to complex challenges without compromising outcomes.
• Cross-Functional Leadership: Direct cross-disciplinary teams by establishing clear roles, workflows, communication patterns, and accountability. Mentor and coach Project Managers and delivery team members, strengthening delivery leadership and growth across engagements.
• Organizational Insight and Improvement: Spot patterns and recurring challenges across engagements and take ownership of socializing insights, proposing improved delivery approaches, and influencing how teams work more effectively across the organization.
• Strategic Decision-Making: Make informed decisions on resource allocation, prioritization, and tradeoffs. Balance delivery quality, team health, and client outcomes while protecting engagement momentum.
• Financial and Operational Stewardship: Own engagement financials, including scope management, forecasting, staffing, and margin performance. Ensure operational excellence across staffing, contracts, invoicing, reporting, and governance processes.
• AI-Enabled Delivery Leadership: Embed AI into engagement workflows as a standard practice. Use AI to support planning, analysis, communication, and decision-making, and set expectations for responsible, effective team usage.

• Significant experience leading complex digital projects or programs in a digital agency or consultancy environment.
• Proven success owning scope, budgets, resourcing, risks, and cross-functional delivery across multiple work streams.
• Strong judgment navigating ambiguity, evolving priorities, and delivery tradeoffs.
• Proven executive presence, with the ability to lead C‑suite and senior stakeholder discussions confidently—commanding the room, shaping decisions, and driving alignment in high‑stakes conversations.
• Deep understanding of digital platforms, product development life cycles, analytics, AI, and emerging technologies.
• Demonstrated ability to integrate AI into daily workflows and…