Director, Services; Banner ERP , US - Remote

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

We embrace the power to lead
, the courage to innovate
, and the determination to grow
. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation
, we endeavor to shape a brighter future for higher education.

As the Director, Application Services for Ellucian Managed Services, you will oversee a team providing both functional and technical support for enterprise applications, including the Ellucian Banner ERP system and related data and reporting solutions. This role supports multiple sites. Your role involves collaborating with end-users to understand, document, and improve business processes and workflows, ensuring optimal use of technology to meet the college's mission, goals, and objectives.

You will lead on-site and remote cross-functional teams comprised of programmer analysts, system and database administrators, and functional experts to enhance application and data utilization across the organization.

• Lead administrative and enterprise systems staff, including work assignments, progress reviews, problem resolution, and adherence to quality standards. Provide feedback and guidance where appropriate.
• Oversee system administration for the Banner ERP and related applications.
• Act as a proactive, innovative leader, fostering strong customer relationships and guiding modernization efforts.
• Consult with management on project proposals to define goals, timelines, resources, and staffing needs.
• Manage projects and resources effectively, using strong project management skills to set priorities, communicate updates, and meet deadlines.
• Develop and implement change management, communication plans, testing procedures, and documentation for Banner and related systems.
• Serve as liaison and provide technical support for administrative applications, including configuration and user guidance.
• Support staff and administration in evaluating, selecting, and maintaining system solutions.
• Deliver systems analysis, problem-solving, programming, and reporting to ensure efficient use of administrative information systems.
• Implement quality assurance practices for change and problem management.
• Evaluate third-party software and hardware for compatibility and usefulness.
• Plan and manage data storage, archival operations, and maintenance contracts.
• Assist the site leader in developing policies, procedures, and technical standards for cost-effective system management.
• Design and implement integration of additional data sources into the Oracle and other databases as needed.
• Provide leadership and coordination for remote programming and reporting resources.
• Ensure compliance with evolving federal and state reporting requirements.
• Train end users and technical staff, mentor analysts, and prepare status reports.
• Promote communication through regular meetings and status updates.
• Oversee business analysis and document changes to processes and procedures.
• Manage ERP support, including Banner environments, upgrades, patches, and special requests.
• Drive continuous improvement, establish…