Application Support Analyst III

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Do you have strong analytical skills? Do you enjoy training? Do you like traveling? If so, this may be the job for you. Our Credit Union Core Implementation team has a current opening for an Application Support Analyst.

This is not a support role but an implementations position. Our Application Support Analyst works directly with credit union executives and back-office staff to set up Episys as their core banking software. The analyst is responsible for traveling to clients' sites to set up/train and test the new system environment and ensure the client is ready for their transition to Episys.

The Implementations Core Analyst team is a group of 10 innovative, and fun individuals who work independently on Implementation projects but who collaborate with other project team members to ensure the success of their conversion projects. In addition to the work they do on conversion projects, the application analysts work with existing Episys clients on Implementation projects to improve the use of their core system.

As a JH associate you are more than just an employee, you are a valued member of the organization that is dependent on you and your success! JH stresses a company culture that encourages you to think outside the box and to grow in your professional career. As a JH employee you will enjoy a casual and relaxed work environment, excellent benefits and a generous PTO plan that allows you to maintain a work life balance.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO, Louisville, KY, OR Charlotte, NC.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter/default set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• Provides onsite training and testing during the conversion process.
• Provides training to less experienced peers.
• May perform other job duties as assigned.

• Minimum of 4 years of Credit Union experience in the front/back office.
• Must be able to travel up to 30%.

• Associate or bachelor's degree.
• Strong written and verbal communication skills.
• Episys front and/or back-office experience.
• Developing professional expertise. Works on non-complex projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices.
• General knowledge in the following areas:
  • Financial/credit union or related industry.
  • JH products, equivalent competitor products, and understanding of application functions.
  • General knowledge of applications including Microsoft Suite products.
  • General knowledge in Credit union business operations and procedures including concepts, structures, etc.
• Able to:
  • Analyze/convert customer information and processes for setup in JH system. Analyze business information and processes.
  • Train customers to use JH software.
  • Work with all levels of personnel and communicate complex information in user-friendly terms.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet…