Analytics Manager

As the Technology and Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will manage a team of IT professionals and third‑party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

• 10+ years of experience in IT, of which 5+ years in people management role
• Experience in the Logistics/Freight Forwarding industry is a plus
• IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
• IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
• Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
  • CRM (Sugar
    
    CRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
  • BI Dashboard design and development (Power
    
    BI, Tableau, Qlik)
  • Business Portal/Website project/enhancement delivery
  • Data warehouse
  • EDI/API
  • ERP, TMS (Cargo Wise)
• Bilingual in English and Mandarin is a plus but not required.

• Business Engagement
  • Manage stakeholders to understand new needs and review existing service fit‑for‑purpose
• Solution Integration Design
  • Define service roadmap aligning to business and foundation needs
  • Collaborate within IT globally to align roadmap directions, standards and policies
• Project/Program management
  • Lead projects from inception to completion, including planning, execution, monitoring and closing/training‑to‑run
  • Manage portfolio of projects aligning to service roadmap
  • Coach team project managers to increase competency and autonomy
• Team Leadership
  • Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
• Service Operation & Continuous Improvement
  • Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
  • Manage performance of external vendors and service providers
  • Drive knowledge management and capability delegation (Shift‑left/Service Service)
  • Manage IT asset lifecycle and visibility
  • Control IT policies and procedures, including data security and regulatory compliance
  • Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
  • Stay up to date with emerging IT trends, technologies, and industry best practices

• $150,000 – $170,000/year based on education and experience level.

• Hybrid work schedule (1-day a week working from home)
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flextime.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement plan with 3% company match.
• Annual performance bonus and mid‑year reviews for salary increases.

• Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related field.