Configuration Engineer

Configuration Engineer –
Safelite

Join our Digital Workplace Team as a Configuration Engineer. We are an auto glass company dedicated to innovative customer service, and we want you to build a fulfilling career with us.

The Configuration Engineer is responsible for end‑user deployment configurations and support, focusing on the design, deployment and management of the MDM infrastructure, creating software deployment packages/updates and applying best practices for Safelite's end users.

• Manage mobile device and other management using Workspace One, including profile/device profile configuration and auditing the settings.
• Coordinate and deploy applications ensuring all devices receive updates based on the active users in the system.
• Collaborate with other teams and vendors to develop and implement new solutions to meet business requirements, including documentation.
• Ensure project completion by engaging additional support teams, including internal areas and third parties.
• Provide Level 3 support for mobile tickets.
• Create and maintain technical documentation and training materials.
• Provide after‑hours support as needed.
• Perform other duties as assigned.
• Comply with all company policies and standards.

• Bachelor’s Degree in Information Technology or equivalent experience.
• 4‑6 years of Mobile Device Support experience.
• 1‑3 years of customer service experience.
• 4‑6 years of experience providing application support in complex business environments, including SaaS, hybrid, and on‑premise installations.
• 1‑3 years of experience working in business‑critical environments.
• Excellent verbal and written communication skills (high proficiency).
• Proven troubleshooting abilities (high proficiency).
• Passion for investigating and solving customer problems using advanced diagnostic and troubleshooting skills/tools (high proficiency).
• SaaS platform integration, interface, API troubleshooting (medium proficiency).
• Experience administering AWS or Azure cloud platforms (medium proficiency).
• Proficiency or certification in Enterprise Mobility Management Toolsets (e.g., Air Watch, Intune, Xen Mobile) (medium proficiency).
• Microsoft 365 Teamwork Administrator Associate certification (medium proficiency).
• CompTIA Cloud+ (medium proficiency).
• Proficiency or certification in Endpoint Platform Management and Packaging Toolsets (e.g., SCCM, Intune, Altiris) (medium proficiency).
• Proficiency or certification in VDI troubleshooting skills (e.g., Xen Desktop, VMware Horizon) (medium proficiency).

• Competitive weekly pay and bonus opportunities.
• More than $10,000 in total job benefits, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO), company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth and life offerings at

It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least four days a week. Changes to work location arrangements are subject to managerial approval and business needs.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Diversity:
Safelite welcomes everyone. We value our diverse workforce and are proud to be an equal‑opportunity employer.