Project Manager – Operations & Process Management

Company Overview Reli. is a growing eCommerce company specializing in daily goods for businesses and consumers. We sell across major online marketplaces including Amazon () and our own Shopify store. We currently service 10,000 orders daily across our eCommerce marketplaces, with over 1,000,000 unique customers such as Marvel, Dominos, and Lululemon.

We pride ourselves on a strong, upbeat work culture. Our team (:50 employees) is built around strong values of supporting happiness, iterative improvement, and providing a supportive environment for growth.

Reli. is headquartered in Cerritos, CA. We are Hybrid Remote. Our work-from-home days are on Mondays, Wednesdays, and Fridays. Our in-office days are on Tuesdays and Thursdays to facilitate team bonding and collaboration.

Position Summary We want an excellent Project Manager who quickly understands project details, communicates effectively, plans in ridiculous detail and leads each project to successful, error-free completion while maintaining harmony and motivation. In this role, you will be working with various teams that together run a successful & multi-million dollar Amazon ecommerce business. You’ll own the delivery of multiple cross-functional projects — connecting the dots, driving clarity, and ensuring outcomes are achieved on time and to a high standard.

Key Responsibilities Communication & Reporting:

• Be proactive, clear, and professional in all communications. Ensure communication is focused, concise, and action-oriented.
• Deliver timely & clear updates on changes, risks, blockers, and milestones—tailored to the right audience
• Prepare and present weekly project status reports that provide a 360° view from executives to frontline staff alike

Multitasking & Task Ownership

• Manage multiple projects and work streams simultaneously without losing track of details
• Maintain a personal system (notes, trackers, etc.) to manage daily tasks, action items and deadlines
• Independently execute tasks while escalating risks or ambiguities appropriately
• Balance high-level oversight with hands-on follow-through

Documentation Excellence

• Create and maintain clean, simplified, and visually clear project documentation, including:
  Confluence pages, SOPs, flow diagrams, project plans, technical documentation, tables, and trackers
• Apply judgment on what needs documentation and at what level of detail
• Ensure documents are both functional and aesthetically appealing

Curiosity & Grasping Ability

• Quickly learn and adapt to new domains (e.g., supply chain, automation, advertising, data operations)
• Ask the right questions at the right time to clarify scope, risks, and dependencies
• Build enough subject-matter knowledge to confidently lead discussions and drive decision-making for the projects you own.

People & Leadership Skills

• Balance assertiveness with empathy—know when to push and when to step back
• Deliver feedback constructively, ensuring alignment without friction
• Create an environment of trust and collaboration where cross-functional teams thrive
• Facilitate team alignment, shared ownership, and positive momentum

Proactivity & Responsibility

• Take full ownership of project delivery end-to-end
• Anticipate risks, address gaps, and connect dots before they become blockers
• Drive preventative actions rather than reactive fixes
• Ensure projects run smoothly, on time, and to define success metrics

Qualifications & Experience

• Education & Experience:
  
  Bachelor’s degree with 3-6 years of experience in project management or program management (operations/process/tech environments preferred)
• Operational Expertise:
  Deep understanding of operational processes – from procurement and inventory control to fulfillment and replenishment. Able to oversee daily operations while implementing process improvements. Knowledge of operational software/tools (ERP, Google Sheets, order management systems) and data analysis
• Core Competencies:
  
  Exceptional written and verbal communication skills; ability to tailor message by audience. Strong analytical thinking, structured problem-solving, and documentation discipline. A proactive, responsible mindset with genuine curiosity to learn and grow into new domains. Demonstrated ability…