Systems Administrator - System Integrator
Utah, USA
Listed on 2025-12-27
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Join a fast-growing IT services company delivering proactive, secure, and responsive support to businesses nationwide. We’re currently seeking a skilled Systems Administrator with proven experience supporting small to mid-sized business environments in a Managed Service Provider (MSP) setting.
In this role, you’ll take ownership of system maintenance, escalated support requests, and client infrastructure projects, working across diverse technologies and industries. This is a fully remote position with a collaborative team culture and opportunities for growth.
Ready to advance your systems career with a people-first MSP? Apply now and help deliver reliable, secure IT support to businesses that depend on it.
Key Responsibilities:
- Provide support for different systems, including, but not limited to:
Windows client and server operating systems, Office 365 & MS Office versions, Microsoft Exchange, Active Directory, line of business apps, mobile devices etc. - Troubleshoot and resolve network-related issues, escalating as appropriate
- Perform duties using Help Desk system (Connect Wise) to manage service requests, respond to and resolve requests per SLAs
- Review proactive reports for backups, replication, etc., and remediate any issues
- Participate in after-hours call rotation
Skills & Requirements:
- Minimum 2 years of experience as a Level 1 Help Desk Technician
- Minimum 2 years of experience as a Level II or Level III Escalation Technician
- Experience must be within an IT Managed Service Provider (MSP) environment
Expected Results:
- Customer Service - Resolve all needs (including face-to-face and answering phone calls) on schedule within client expectations. Provide great experiences at all interactions with clients. Installing and configuring equipment.
- Successfully perform solutions for a myriad of escalated support issues
- Effectively use Connect Wise line of business apps to track, manage and resolve client support requests
- Efficiently review proactive reports and remediate any issues
Salary:
- $50,000.00 - $70,000.00 per year
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