Epic Technical Support Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Technical Capability Group is responsible for ensuring the stability, performance, and reliability of Epic systems across multiple medical organizations. This team supports Epic client software deployments and upgrades, manages server infrastructure, and provides technical assistance to clinical end users. By maintaining seamless integration and functionality, the group plays a critical role in enabling clinicians to deliver efficient, high-quality patient care.

Responsible for managing Epic servers, supporting client software, and assisting clinical end users. This role offers hands‑on system administration and opportunities to learn and grow with evolving technologies.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Install, configure, migrate, and manage Epic Client Infrastructure on a virtualized delivery platform
• Administer and maintain Windows Server environments, with emphasis on Windows Server 2019
• Manage Active Directory, Group Policies, and system‑level configurations
• Monitor and optimize system performance using tools such as Whats Up Gold  and System Pulse
• Configure and support Citrix Net Scaler VIPs for Epic services including Hyperspace, Interconnect, and Web BLOB
• Administer Citrix Xen App environments for Epic application delivery
• Collaborate with Epic Technical Services and internal teams to support upgrades, deployments, and issue resolution
• Troubleshoot Epic‑related issues and manage ticket queues efficiently
• Participate in on‑call rotations to support critical infrastructure and respond to incidents
• Provide exceptional customer service to clinical and technical stakeholders
• Ensure compliance with HIPAA, HITRUST, and internal security standards
• Develop and maintain Power Shell scripts for automation and reporting
• Support virtualization and cloud architecture initiatives as they relate to Epic infrastructure

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Epic ECSA Certification (Client Systems Administrator)
• 5+ years of experience in healthcare IT or enterprise systems administration
• Demonstrated ability to manage support tickets and monitor ticket queues
• Willing or availability to participate in on‑call rotations

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Microsoft or ITIL certifications (e.g., MCSA, MCSE)
• Experience with system monitoring tools such as Whats Up Gold  and System Pulse
• Experience with VMware, SCCM, and enterprise backup solutions
• Experienced in the following Epic functions:
  • Hyperspace / Hyperdrive
  • Care Everywhere
  • Interconnect
  • Epic Care Link
  • Hyperspace Web
  • Epic Print Service (EPS)
  • BPC Web
  • BCA PC
• Solid understanding of virtualization and cloud architecture
• Advanced proficiency in Windows Server systems and Citrix Net Scaler configuration
• Proficiency in Power Shell scripting and automation
• Familiarity with Epic App Orchard and API integrations
• Proven excellent communication, documentation, and problem‑solving skills

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors…