ITSM Developer/Reporting Analyst
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2025-12-27
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IT/Tech
IT Consultant, IT Business Analyst, IT Project Manager, Systems Analyst
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (Service Now).
This position will offer a remote working schedule.
Education,Knowledge, Skills and Abilities Required:
- Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience.
- Minimum of 4 or more years of experience with complex reporting, database views, metric definitions, and responsive dashboards for service management.
- Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts.
- Fundamental understanding of the key technologies relevant to the Service Now integration solutions including:
Service Now API’s, SSO, SAML, SSL, Web Services, LDAP and ODBC. - Experience implementing the following Core Process Areas:
Incident, Problem, Change, Service Catalog, Request, and CMDB. - Proven analytical and problem-solving abilities.
- Experience presenting ideas and solutions in non-technical, business-friendly terms.
- Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
- Customer service oriented with excellent written and verbal communication skills.
- Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills.
- Strong proficiency with Google Workspace.
- Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products.
- Strong data analytics skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining.
Knowledge, Skills and Abilities Preferred:
- IT delivery with solid understanding of Windows and Chrome platforms, Citrix, Oracle Business Intelligence/Analytics, networking and security technologies.
- Experience in Robotic Process Automation (RPA) tools such as UiPATH.
- Strong understanding of Service Now technologies/modules is a strong plus.
- Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus.
Required:
- ITIL V3 Foundation or ITIL 4 Foundation Certification.
- Service Now System Administrator Certification.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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