ServiceNow Platform Architect

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Our Enterprise Service Management team is excited to announce a key opening for a Senior Staff Platform Architect specializing in Service Now. This strategic role will lead the architectural design and integration of Service Now solutions to support evolving business needs.

We're seeking a seasoned expert with deep experience in Service Now implementation, cloud integration (Google Cloud, AWS, Azure), and service management best practices. The ideal candidate will bring cross-functional expertise across modules like Incident, Problem, Change, Asset, SLM, SPM, Dev Ops, Predictive Intelligence, and BI Analytics. This is a high-impact, collaborative role requiring a visionary leader who can drive innovation, align technology with business outcomes, and work closely with our digital teams.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO, Birmingham AL, Charlotte NC, or Louisville KY.

The salary range for this position is $119,9950- $188,900 and will be determined based on location and experience level.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Meets with customers to identify requirements and design, configuration, testing, and deployment.
• Facilitates configuration and customization decisions of the Service Now platform.
• Serves as the technical advisor for the company’s Service Now practice, overseeing all the technical aspects of all implementations, addressing technical issues, and sharing ideas and solutions.
• Designs and architects’ integrations with client IT Operations Management tools using Service Now workflows, scripting and web services/REST APIs.
• Responsible for promoting the use of Service Now and its adoption among internal and external teams.
• Ability to guide the architecture design and implementation of the Service Now ITOM suite of tools.
• Serves as the Senior Service Now Developer responsible for implementing solution design using best practices.
• Manages and maintains the Configuration Management Database (CMDB) in Service Now, applying best practices for population and upkeep. Oversees the configuration, development, and integration of Service Now Discovery and IT Asset Management, ensures effective discovery, ingestion, and management of cloud environments and third-party SaaS platforms. Implements and optimizes Service Now Service Mapping capabilities to support seamless service visibility and monitoring.
• Demonstrates experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Leads operational support, enhancements, and bug fixes as needed to the Service Now platform
• Assists with maintaining the platform, with up-to-date patching, versioning, and platform security
• Provides technical support to platform team and end users to include troubleshooting, implementing enhancements, and writing knowledge articles
• Prepares presentations on the architecture and design of the different components of the Service Now platform of the company and its practices for technical, operational, and leadership.
• Stays abreast of Service Now…