Learning Designer: AI and Technical Skills

Learning Experience Designer: AI and Technical Skills

Join to apply for the Learning Experience Designer: AI and Technical Skills role at Jack Henry

At Jack Henry, we’re more than a technology company. We’re a force for good in financial services. Our mission is to deliver seamless, secure, and human‑centered experiences.

This is a remote position. Candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Springfield, MO; or Monett, MO.

• Design Technical Learning Journeys:
  Apply instructional design principles to create engaging, high‑impact learning paths focused on critical technical skills.
• AI/Automation in Learning:
  Design and develop learning experiences delivered or enhanced using AI tools and automation.
• Prototype New Tools:
  Contribute to prototyping and implementing new EdTech tools that accelerate technical skill acquisition.
• Research Emerging Tech:
  Research and evaluate emerging technologies in the learning and development space.
• Tech Learning Library Management:
  Support the management and optimization of our library of tech learning licenses and platforms.
• Engagement Reporting:
  Collect, organize, and analyze learning engagement data to report on the effectiveness and ROI of our technical learning investments.
• Collaborate closely with subject matter experts, L&D Specialists, and other stakeholders to share findings and support the adoption of new learning solutions.
• Perform other duties as assigned to support team initiatives and Talent Development events and enhance learning experiences across Jack Henry.

• Minimum of 18 months experience in learning experience technical design, technology implementation, AI/tool management, workflow automation, or content development in a technical or learning environment.
• Direct experience applying AI tools (e.g., generative AI, LLMs) to enhance productivity or content creation in a technical or learning context.
• A strong interest in or foundational knowledge of critical technical domains (e.g., software development lifecycle, cloud technologies, data analytics).
• Demonstrated ability to work under moderate supervision, contribute to project initiatives, and assist with data collection and analysis.

• Education:
  
  Bachelor’s degree.
• Data Analysis
  
  Skills:
  
  Ability to collect, interpret, and present learning data from various sources to drive improvements in learning design and delivery.
• Advanced AI Integration:
  Practical knowledge of how to integrate AI agents or automation into learning workflows for personalized or scaled delivery.
• Portfolio:
  Examples of instructional design for technical or complex subject matter.

Jack Henry offers comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.