Customer Success Manager; German Speaking

Customer Success Manager (German Speaking)

Join Immersive as a Customer Success Manager (German speaking). Remote within Germany.

Immersive is a leading people‑centric cyber resilience platform that helps enterprise customers simulate real‑world threats, test skills and measure performance. With clients such as HSBC, the UK National Health Services and Goldman Sachs, our platform is recognized as “the best tool for learning cyber security.”

• Partner with customers to ensure effective onboarding and set them up for success.
• Create and execute a communications plan to engage throughout the customer journey.
• Align strategy and build programs with measurable outcomes.
• Collaborate with product and support teams to share new features.
• Nurture upsell and cross‑sell opportunities in partnership with sales.
• Monitor CSAT and resolve concerns with internal teams.

• Experience in Customer Success or account management within a SaaS environment; experience in cybersecurity or cyber risk management preferred.
• Exceptional planning, presentation and written communication skills.
• Experience implementing customer solutions and client management.
• Project‑management experience with a proven track record of completing multiple projects.
• Ability to maintain high‑value, outcome‑based relationships with a diverse customer base.
• Based in central Germany with good travel links and fluent German.

• Driven – we push boundaries and act swiftly to achieve ambitious outcomes.
• Inclusive – we foster a diverse culture where every voice is heard.
• Customer Centric – we build deep relationships to help customers achieve business outcomes.
• One Team – we collaborate globally to achieve our vision.

• Time off: 30 days annual leave + 2 volunteering days + birthday day off; flexible and remote working.
• Enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development including a “Learn Anything” fund.
• Share options, sales incentives, recognition & rewards.
• Flexible working options such as flexible start/finish times, reduced hours, job share.
• Social events: monthly socials, sports clubs, paint nights, escape rooms.
• Remote role with bi‑annual in‑person meet‑ups at EMEA HQ.

Cyber threats wait for no one. Apply now to join a high‑impact team.

We encourage people of all backgrounds to apply. We are committed to maintaining an inclusive, supportive workplace.

For more details on our recruitment process, visit