Supervisor, IT – Infrastructure Security Patching

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor, IT Infrastructure Security Patching | Pay Range: $ -$

Take the lead in securing critical infrastructure at SPP!

As the Supervisor, IT – Infrastructure Security Patching, you’ll inspire and guide a talented team of IT professionals, ensuring the seamless implementation, support, and protection of systems, applications, databases, and IT infrastructure that power SPP and its member companies.

This role is perfect for a strong leader with deep technical expertise, who thrives on prioritizing complex tasks, coaching and evaluating team performance, and driving projects to successful completion. You’ll collaborate across teams to tackle technical challenges, deliver innovative solutions, and maintain a secure, resilient IT environment.

Key Responsibilities:

• Lead and supervise a team of IT personnel, providing coaching, performance feedback, and development plans.

• Plan, prioritize, and assign tasks to ensure project and operational objectives are met.

• Monitor hardware and software vendor communications to identify security vulnerabilities and assess applicability, impact, and criticality.

• Research, remediate, and mitigate security vulnerabilities on server hardware and operating systems.

• Understand testing requirements for security updates and ensure minimal impact to production systems.

• Coordinate with system and application owners to schedule installation and testing of security updates, ensuring compliance with CIP and SOC1 controls.

• Promote continuous improvement and automation in patching and vulnerability management processes.

• Support SPP technical committees and working groups, and represent SPP and its member companies at NERC committees and working groups as needed.

Qualifications

Education Requirements:

• Bachelor’s degree in an Information Technology-related field, or equivalent job-related experience

Experience Requirements:

• 8+ years of experience in Information Technology, Engineering, or a related field

Required:

• Strong leadership skills
• Excellent customer service and organizational skills
• Flexibility and the ability to function with constantly changing and multiple priorities
• General knowledge of operating systems, application development and support, and database management systems
• Proven troubleshooting, problem solving, and analytical skills
• Excellent written and oral communications skills
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Preferred:

• Five (5) years utility industry experience
• Five (5) years of team leadership…