Global Command Center - Incident Analyst; Remote

Employer Industry: Aerospace and Defense

• Salary up to $164,000
• Comprehensive benefits package including medical, dental, vision, and 401(k) match
• Flexible work schedules and remote work options available
• Opportunities for career development and recognition programs
• Participation in incentive compensation programs based on performance
• Supportive work environment with a commitment to employee well-being

• Monitor system, network, and application health using enterprise tools
• Assess changes for service impact and respond to alerts and incidents
• Triage and assign priority incidents according to procedures
• Provide timely updates to stakeholders and ensure accurate incident logging
  
  Identify areas for operational improvement and promote ITSM best practices

• Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of relevant experience, or an Advanced Degree in a related field and a minimum of 3 years of experience, or 9 years of relevant experience in absence of a degree
• 5 years of experience in data center or IT Command Center operations
• 5 years of experience with incident response in global enterprise environments
• 5 years of experience collaborating with cross‑functional technical and business teams
• Willingness to work flexible shifts, including evenings, weekends, and holidays

• Excellent verbal and written communication skills for conveying technical information to non‑technical stakeholders
• Ability to manage multiple high‑priority tasks simultaneously with an analytical mindset
• Strong understanding of ITIL‑based processes, especially in Event Management and Incident Management
• Hands‑on experience with monitoring tools such as Splunk and Solar Winds
• Familiarity with ITSM platforms like Service Now

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