Associate Engineer

Job Title:

Associate Engineer

Location:

Anaheim, CA (On-site/Field)
Compensation: $31/hour

Schedule:

Full-time, typically 8:00 AM–5:00 PM (may fluctuate); occasional weekend or after-hours coverage as needed

An organization in the Anaheim area is seeking an Associate Engineer to join their team. This role provides both on-site and remote technical support across multiple client environments, ensuring the smooth operation of network systems, workstations, and IT infrastructure. The ideal candidate has a strong technical foundation, communicates effectively with remote clients, and thrives in a hands‑on, problem‑solving environment.

• Provide remote and on-site technical support to client users.
• Troubleshoot and resolve issues with workstations (PCs, laptops, monitors).
• Configure and maintain firewalls, Wi‑Fi access points, and network switches.
• Support server and cable management activities.
• Communicate and escalate complex issues to the internal IT team when necessary.
• Manage ticketing requests and ensure timely resolution.
• Maintain appropriate documentation for issues, resolutions, and configurations.
• Ensure system security and proper authentication protocols are followed.
• Represent the team professionally during client visits.

• 1+ year of IT support experience (preferably in an MSP environment).

• CompTIA Network+ and A+ certifications required (or equivalent experience).
• CCNA (Cisco Certified Network Associate) or equivalent certification preferred.

• Networking fundamentals (switches, firewalls, VPNs).
• Knowledge of authentication protocols and remote connectivity tools.
• Familiarity with ticketing systems and enterprise support platforms.

• Excellent verbal and written communication skills.
• Strong customer service mindset with a “can‑do” attitude.
• Ability to manage time and prioritize multiple requests effectively.

• Work Model:
  Primarily on-site in the Anaheim area, with occasional remote work and travel to client sites (reimbursed mileage).
• Dress Code:
  Business casual—slacks and button‑up shirts (no graphic tees). Jeans and polos permitted for on‑site client work.
• Language:
  Fluency in Spanish is a plus.
• Hours:
  
  Standard business hours with potential for after‑hours or emergency coverage (24/7 rotation, approximately twice per quarter).