Software Support Specialist

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Motorsport

5 days ago Be among the first 25 applicants

This range is provided by 034

Motorsport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $27.00/hr

034

Motorsport is seeking a Software Support Specialist to join our Customer Service team. This role is focused on providing high-level technical support for our software-based products, including ECU/TCU tuning solutions and flashing tools. The ideal candidate has a strong technical mindset, excellent communication skills, and a passion for automotive performance. You will work directly with customers while collaborating closely with internal engineering and product teams to resolve complex software-related issues.

• Provide technical support for 034
  
  Motorsport software products, including ECU/TCU tunes and flashing tools
• Assist customers with software installation, flashing procedures, updates, and troubleshooting
• Diagnose and resolve software issues using logs, error codes, and customer-provided data
• Communicate technical concepts clearly to customers with varying experience levels
• Manage support tickets with accurate documentation and timely follow-ups
• Escalate complex issues to engineering teams with detailed findings and reproduction steps
• Contribute to product documentation, FAQs, and troubleshooting resources
• Stay current on product updates, supported vehicles, and software releases
• Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience

• Proven experience (ideally 2+ years) reviewing logs, fault codes, or vehicle diagnostics
• Proven experience (ideally 2+ years) in technical support, software support, or an automotive technical role
• Strong understanding of automotive software concepts (ECU/TCU tuning, flashing, diagnostics)
• Comfortable working with Windows-based software and OBD/USB diagnostic tools
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Hands‑on experience with aftermarket tuning or performance software
• Familiarity with VW/Audi/Porsche (VAG) & BMW platforms
• Background in an enthusiast-driven or performance automotive environment
• Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite
• Strong problem‑solving skills:
  The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers. Must be able to adapt to different challenges, handle technical escalations, and work with cross‑functional teams to resolve complex product‑related concerns.
• Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team‑oriented environment, actively contributes to group problem‑solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance.

• Competitive hourly pay based on experience
• Employee discounts on 034
  
  Motorsport products
• Paid time off (PTO) and company holidays
• Career growth opportunities within a fast‑paced automotive performance company
• Hands‑on experience with industry‑leading performance products
• Various team outings and bonding events throughout the year
• Occasional opportunity to work from home
• A collaborative and engaging work environment with fellow automotive enthusiasts

If you are a performance‑driven individual with a passion for customer service and hardware support, we’d love to hear from you! Apply today to join the 034

Motorsport team and help us push the limits of performance.

Entry level

Full‑time

Other

Motor Vehicle Manufacturing

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