IAM Onboarding Analyst – Remote

Job Description

IT Analyst – Identity & Access Management (IAM) | Full‑time | Remote

The IT Analyst role will work with the IAM team, business and application owners eliciting application onboarding requirements, testing validation, and performing data analysis to ensure correctness. Researches, analyzes, and documents data, requirements, workflows/processes, functionality and/or controls related to Identity & Access Management. Develops and evaluates information, and prepares recommendations based on analysis for use in decision‑making. Applies extensive and diversified knowledge of principles and practices in broad areas of assignments and related fields.

Works on the most complex, high‑impact projects. Serves as a technical specialist or advisor to the IAM transformation and compliance team. Acts as a liaison or subject‑matter expert to business and technical stakeholders transitioning to new IAM transformation and compliance processes.

Leads and provides complex analysis across business stakeholders, technical stakeholders and other analysts supporting significant transformational and operational initiatives for the Identity & Access Management (IAM) services. Specific analysis efforts include but are not limited to the following:

• Assist stakeholders in understanding IAM capabilities and functions.
• Facilitate translation of business and operational needs from Member and Workforce channels and related stakeholders to improve existing capabilities and define new IAM transformational capabilities.
• Gather requirements for onboarding applications for provisioning access and access certifications, meeting appropriate controls.
• Create appropriate business test cases and test scripts and perform testing to ensure completeness.
• Analyze data in sources such as Service Now, Access Directories (AD/RACF/LDAP, etc.), HR, Application, to provide use case input to stakeholders.
• Support business and technical stakeholders in transitioning to new IAM capabilities and services across various IAM domains such as Access Management, Identity Lifecycle Management and Privileged Access Management.
• Ensure IAM governance structures adhere to defined policies and standards. Ensure that IAM core capabilities, IAM operations, business stakeholder usage and application integrations follow the governance structures.
• Maintain a continuous and strong security posture across all business and ISD IAM stakeholders via ongoing, proactive reviews of account access and authorization, and designing short- and long-term improvements to ensure violations are remediated.

• Analyze application functions and systems integrations, requirements, data, processes, service specific practices, standards and metrics/statistics (Complex analysis).
• Interpret results of analysis; present recommendations, including alternatives and implications (Significant Impact).
• Collaborate with other business units to analyze and improve processing procedures and resolve problems (Significant impact).
• Ensure clear, concise and effective communication of material (Leadership).
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied (Leadership).
• Monitor and analyze key performance indicators and establish processes and methodologies for preventative mitigation (Complex analysis).
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products (Most complex/Unusual).
• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance (Significant impact).
• Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations (Complex analysis).
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings (Most complex/Unusual).
• Provide input into best practices for the respective area (Leadership).
• Performs other related duties as assigned

• 8 years of experience working in Information Systems Analytics, Data…