IT Support and System Administration Specialist

IT Support and System Administration Specialist

Sheer

ID Portland, Oregon Metropolitan Area

Sheer

ID is seeking a proactive and technically curious individual to play a critical hybrid role within our IT team dividing your time between providing high-quality technical support for employees and foundational IT system administration. The ideal candidate enjoys solving both technical challenges and playing a key role in delivering a great employee experience. As a member of a three-person team, in a mixed Mac/PC environment, they will be an active collaborator with teammates on a range of automation and integration projects, supporting employee onboarding and off-boarding, and maintaining critical enterprise infrastructure.

Sheer

ID is a remote-work friendly organization. Our strongest preference will be for candidates located in Portland, Oregon who can commit to working regular East Coast (EST) hours (~6am - 3pm PST / 9am - 6pm EST). If not located in Portland, the candidate will still need to be able to consistently work East Coast work hours. In Portland and London, employees are expected to work from the office 2 days per week and otherwise may work remotely from home.

Hires outside Portland and London are fully remote with periodic travel to connect with others.

• Onboard and off‑board employees – ensuring rapid productivity and intact system security
• Manage user identity, provisioning, and de‑provisioning within our core platforms, including Google Workspace, Jump Cloud, and Rippling. Partner with Dev Ops and Rev Ops to ensure ancillary systems are also successfully provisioned and de‑provisioned
• Provide hands‑on, person‑to‑person onboarding support on the first day along with useful education/orientation for new employees to the Company’s critical software and systems
• Ensure laptop configuration, mobile phones, printers, and office network access are set up for ease of use and quick success
• Serve as a first point of contact for U.S. employees seeking technical assistance via our ticketing system, Slack, and email. Perform rapid remote troubleshooting, diagnostics and effective solutions for Mac and PC hardware, operating systems, and core applications. Consistently resolve tickets in a timely manner. Effectively walk customers through the best solution, providing clear, helpful information and professional follow‑up
• Directly contribute to the continual development and/or upgrading of “How To” information and technology/tools employee educational content on the Company Intranet, Sheer Sphere to support employee self‑service and up‑skilling with Sheer
  
  ID tools and technology
• Provide white‑glove, desk‑side support for local Portland employees as needed
• Maintain printer and meeting room AV set‑ups as needed to ensure readiness

• Develop and maintain scripts (e.g., Python, Bash, Power Shell) to automate repetitive IT tasks and improve efficiency for endpoint management and user lifecycle events
• Manage SSO integrations to ensure maximum efficiency and seamless user experience
• Manage the enterprise software library and software updates through administration of the Managed Software Center. Manage regular OS updates to ensure security and optimal system performance
• Build API integrations between our key platforms (e.g., Jump Cloud, the new ticketing system, HRIS) to ensure seamless data flow and process automation
• Manage and audit IT inventory, including hardware asset tracking and endpoint encryption key management via Jump Cloud
• Collaborate with senior IT staff on system improvements and documentation of new procedures
• Be a continual learner and thinker, bringing ideas and recommendations for innovation that improve efficiency and end user satisfaction

• Proven experience (2+ years) in technical support, IT help desk, or comparable customer service role
• Hands‑on experience supporting and troubleshooting both Mac and PC operating systems in a professional environment
• Familiarity with modern IT environments, including Google Workspace administration and remote control technologies
• Foundational scripting ability (e.g., basic Python, Bash, or Power…