SAP Support Analyst

Base pay range: $85,000.00/yr - $95,000.00/yr. Actual pay will be based on skills and experience.

We are unable to work with 3rd‑party or corp‑to‑corp candidates for this position.

Must be authorized to work in the US.

Reporting to the Director of SAP, the SAP Business Analyst‑Help Desk monitors the SAP Help Desk daily and performs various SAP business analyst duties in accordance with company policies and procedures. Duties include evaluating and analyzing SAP Help Desk requests, solving incidents when possible, gathering business requirements from stakeholders for requests requiring larger enhancements or changes, assigning tasks to the SAP team or offshore Help Desk support team, and coordinating with SAP and offshore teams to complete each incident and change request in a timely fashion.

This is a non‑supervisory position.

• Monitor the SAP Help Desk daily.
• Assess each new SAP incident to determine the proper course of action.
• Solve SAP incidents when possible.
• Gather and analyze business requirements from stakeholders for SAP Help Desk requests that require larger enhancements or changes.
• Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary.
• Review and track progress on existing SAP Help Desk tasks.
• Meet daily with our offshore team to assess progress on all open incidents and coordinate efforts between offshore consultants and our SAP team as necessary.
• Provide support to the SAP Team or other business and technology teams as necessary during design, development, and delivery to ensure solid, scalable, and robust solutions.
• Help identify, assess, and mitigate risks associated with each solution/design.
• Motivate the work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.
• Communicate and work with consultants.
• Work closely in a global team environment.
• Perform other duties as requested by the Director of SAP.

Education

• Bachelor’s degree or relevant job experience in Computer Science, Information Systems, or other related field required.

Experience

• 2 – 4 years of SAP experience required. Cross-functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP), and Finance & Controlling (FICO) preferred.
• Experience with multiple SAP implementations preferred.

Other Requirements

• Excellent communication and organizational skills required.
• Dynamics CRM or related software experience a plus.
• Occasional travel to other locations in North America and our remote offices in Canada, Mexico, Brazil, or Taiwan may be required for up to 2 weeks at a time.

• Excellent analytical skills.
• Ability to apply and use technology for problem solving.
• Demonstrated effective interpersonal, verbal and written communication skills.
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks, improving current work processes, and assisting others when necessary.
• Unwavering attention to detail and commitment to world‑class quality.
• Ability to embrace deadlines.
• Able to project a positive and professional demeanor to all internal and external contacts.

• 401(k)
• Wellness programs

Entry level

Full‑time

Information Technology

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