Manager, Delivery; Legal & Real Estate

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview:

Dutch Bros is built on making a massive difference one cup at a time, and our rapid growth trajectory depends on our ability to open new shops efficiently. We are seeking a dedicated Manager of Application Delivery to own the technology that powers our Legal, Real Estate, and Construction functions, acting as the primary technology partner to these business units.

This role is a hands-on, process-focused leadership position centered on enabling speed and reducing risk. You will be responsible for the delivery, support, and evolution of our critical corporate systems, focusing on deep workflow automation, process optimization, and the early adoption of AI/ML-driven solutions. You will be instrumental in eliminating manual friction, thereby accelerating the entire "site-to-open" pipeline.

The ideal candidate is a collaborative problem-solver who believes in the power of process integration. You possess the required technical expertise (Real Estate/Legal systems, MDM) and, crucially, the leadership ability to coach a team and drive significant, positive change within the Legal and Real Estate organizations. You embody the "hustle with heart" and are driven to ensure technology scales our culture of operational.

Job Qualifications:

• Experience:
  
  5-7 years of progressive experience in IT/Technology, with a minimum of 3 years in a people leadership position responsible for managing and mentoring technical staff.
• Education:
  
  Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field. Professional certifications (e.g., PMP, ITIL, process-focused certifications) are a plus.
• Domain Expertise (Applications):
  • Real Estate/Construction:
    Experience with Real Estate Management Systems (Lucernix), Lease Administration platforms, and Construction Project Management systems, Site Selection systems.
  • Legal:
    Experience with Legal Matter Management (Law Vu), Corporate Compliance systems, and Contract Lifecycle Management (CLM) tools.
  • Data Integrity:
    Foundational understanding and experience with Master Data Management (MDM) systems for critical data assets (e.g., location, vendor, contract data).
• Technical Focus (Automation & AI):
  • Demonstrated ability to implement workflow automation, driving measurable improvements in process Turnaround Time (TAT) and reducing manual intervention.
  • Experience leveraging Artificial Intelligence/Machine Learning (AI/ML) specifically for document intelligence, such as automated data extraction from leases and contracts.
  • Proven capability in recommending and implementing Business Process Redesign to align technology with optimal process flow.
• Leadership & Acumen:
  • Strong track record of people management, including hiring, career development, and daily coaching of technical professionals.
  • Ability to conduct effective change management and training to ensure high adoption of new, automated solutions across business units.
  • Skilled in stakeholder management and communication, capable of presenting technology initiatives and business cases to management and executive audiences.

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon‑Thurs);
Fridays are optional remote work days.

Key Result Areas (KRAs):

• Workflow Automation & Efficiency: Implement and optimize automation to accelerate core Legal and Real Estate business processes.
• Strategic Project Delivery: Successfully deliver the technology roadmap for Legal and Real Estate applications, focusing on AI and new system implementations.
• Team Leadership & Excellence: Build, mentor, and maintain a high‑performing technical team focused on continuous process improvement.
• Application Stability & Compliance: Ensure the stability, security, and continuous compliance of all Legal, RE, and MDM systems.
• Innovation & Process Redesign: Leverage emerging technology (especially AI) to continuously improve process flow and organizational capability.

Skills:

• Workflow Automation & Process Mapping
• People Coaching & Development
• Stakeholder Management & Change Leadership
• Risk Mitigation & Compliance
• Project Management (Agile/Waterfall)
• Vendor and Contract Management
• Analytical Problem Solving & Root Cause Analysis
• Executive Presentation
• Critical Problem Solving

Physical Requirements:

• In‑Office Environment:
  Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions.
• Must be able to collaborate in‑person with occasional impromptu in‑person meetings.
• Office
  
  Conditions:
  
  Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels.
• Mobility:
  Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to…