Manager IT – Appian Development; Remote

Overview

This is a remote role that may only be hired in the following location(s): AZ, DE, GA, NC, and TX.

Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights, and connections.

SVB’s parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at

We are looking for a hands‑on Manager, IT to join our Onboarding, Automation, Servicing Technology team, which provides technology solutions and business process management solutions for our Global Services organization. The ideal candidate should have the necessary skills and experience to provide resource management, technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders.

They must be able to move at a rapid pace of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short‑ and long‑term strategic view when deciding on the best technical approach. They must be able manage a team to develop code and effectively oversee distributed development team members.

As a Manager
, primary responsibility will be towards managing the development and support of Global Operations and Enterprise Services technology solutions/projects. The Manager will be responsible for all resource management aspects for an engineering team that is focused on research, design, technology insertion, development, testing and supporting them.

• Demonstrated expertise in designing and developing BPM solutions using Appian, workflow automation, system integrations and be able to optimize the use of database level processing.
• Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
• Provide development leadership (Architecture, Design, Development) for medium to large sized projects and maintenance on our client facing online and mobile banking systems.
• Work closely with Product Managers to execute on the business requirements.
• Oversee proactive maintenance on our existing IaaS/SaaS and on premise applications within the Digital, Mobile, Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit‑for‑purpose.
• Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error.
• Exercise Judgement within defined procedures and practices to determine appropriate action.
• Drive departmental best practices, guidelines implementation and adhere to standards.
• Empathize with developers. Innate desire to create a superlative developer experience down to the last detail.
• Drive to learn new things and go above and beyond the call of duty.
• Always working to improve yourself and constructively support the team around you.

Bachelor’s Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering.

• Bachelor’s degree in Computer Science with 10 Years of experience
• Experience in resource management and managing large team of engineers
• Experience in vendor…