Senior Cloud Engineer

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chip makers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Senior Cloud Engineer is responsible for the development, delivery and performance assurance of applications/software solutions. Works in close collaboration with ASML business stakeholders, incorporating user-defined needs and feedback to improve application design and/or optimize performance. Provides business areas with technical support. Generates ideas for innovation and for conveying the IT art-of-the-possible to the ASML business, inspiring - and realizing - capability step ups.

• Collaborates with teams across various projects and customers on feasibilities and applications' customizations.
• Responsible for SW build and development support activities for systems local or remote, which includes installation, software patch, system security, data backup, storage management, VM, and problem analysis activities.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.
• Provides Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
• Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
• Define improvement proposals thatfocus on system performance and process efficiency for end-users.
  Investigate and implementnon-standard changes with a limited scope.
• Support / take ownership of requests from engineering and help to solve these requests.
• Ensures all IT standard processes and procedures and Service Level Agreements are met.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science or Engineer. Master’s degree a plus.
• 8 years related and proven experience in large technical software development environments.
• To thrive in this job, you’ll need the following skills and experience with tools used within the development environment, including:
  • Linux (RHEL, Centos)
  • Networking – Architecture (TCP/IP UDP)
  • Ticketing system – (Service now)
  • Monitoring systems - (Splunk)
  • Application management experience (Atlassian Stack - JIRA, Confluence, Wiki, Bitbucket)
  • Storage knowledge (NFS, SMB, CIFS, ZFS, NAS)
  • Scripting language (Python, Bash, Perl)
  • SW Developer tools (IDE, cod equality checkers, review tool, etc.)
  • Infra & Test environment (Dev Bench) including web tools for Patch and Release functionality.
  • Google Cloud Platform (GCP)
  • Azure
  • Shell scripting, Perl, Ruby, Python
  • CI/CD knowledge
  • SVN/Git SCM knowledge
  • VMware
  • HP hardware
  • SW Release management process knowledge
  • Experience with Agile/SAFE way of work

• Shows initiative, strong analytical skills and problem-solving attitude.
• Highly motivated team player, good social skills, with a strong service/customer orientation.
• Strong communication skills, both verbal and written.
• Accurate, systematic approach.
• Pragmatic, practical, flexible and committed to quality.
• Ambitious and with a pro-active, initiating attitude.
• Ability to plan and set priorities.
• Ability to think practically about the impact of decisions for end-customer / user.

• This position is located on-site in Wilton, CT. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel;…