Power BI Developer

Job Title: Power BI Developer (Contract)

Location: Remote (Preferred: Florida or Orlando area)

Duration: 3–6 months (Contract, potential for extension)

Start Date: Immediate

We are seeking a Power BI Developer to join our team on a contract basis. This role will initially focus on QA and product‑related tasks and transition into developing and implementing Power BI dashboards and reports to support CRM best practices and business intelligence needs. The ideal candidate will have a strong background in data analysis and reporting, with experience in building actionable insights for sales and call center operations.

• Perform QA testing on data and reporting systems during the initial phase.
• Design, develop, and implement Power BI dashboards and reports for tracking:
  • Phone call volumes
  • Agent sales performance
  • CRM data and customer interactions
  • Conversation recordings and related metrics
• Collaborate with stakeholders to define reporting requirements and KPIs.
• Ensure data accuracy, integrity, and compliance with CRM best practices.
• Provide insights and recommendations based on data analysis to improve operational efficiency.
• Work with internal systems such as PORTAL and other enrollment/touchpoint tools.

• Proficiency in Power BI (setup, dashboard creation, data modeling).
• Strong understanding of QA processes and data validation.
• Experience with CRM systems and best practices.
• Ability to analyze and report on call center metrics (e.g., call volume, sales performance).
• Solid knowledge of data visualization and reporting principles.

• Background in data analysis and reporting
  .
• Familiarity with Salesforce (administration or BA experience).
• Experience with systems like PORTAL or similar platforms.
• Understanding of enrollment processes
  , touchpoints, and AI vs. human agent workflows.
• Exposure to tools like Jet Reports for application completion.