Customer Success Manager; Legal AI Solutions - Global & Law Firms

Overview

Employer Industry: Legal Technology

Why consider this job opportunity:

• Salary up to $169,000
• Flexibility to work from anywhere for up to 8 weeks per year, promoting work-life balance
• Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Award-winning company culture focused on inclusion, belonging, and employee wellbeing
• Chance to make a real-world impact by helping clients pursue justice and transparency

• Engage with customers to understand their business goals and provide strategic guidance
• Collaborate with clients to create tailored success plans and identify specific business challenges
• Partner with customers to drive adoption of legal AI solutions through training and mutual strategies
• Lead executive business reviews and develop joint roadmaps for success with customers
• Advocate for customer needs by providing feedback to internal teams to influence product enhancements

• Formal legal education (JD) or substantial experience in legal technology or with legal professionals
• Minimum of 5+ years of experience in Customer Success, Consulting, or Account Management within legal tech or SaaS firms
• Experience with global and large law practices is highly preferred
• Strong interpersonal and communication skills, with a proven ability to build trusted relationships
• Curiosity about technology and AI developments, with a focus on staying ahead in legal tech advancements

• Experience working cross-functionally with Sales, Product, Marketing, and Support teams
• Proactive, personable approach to problem-solving and delivering measurable outcomes

#Legal Tech #Customer Success #Career Growth #Work Life Balance  #Employee Benefits

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