Associate Director FIU Online Analytics

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Associate Director of Data Analytics at FIU Online serves as a strategic leader, leveraging the power of data to drive informed decision‑making, operational excellence, and institutional growth. Reporting to the Senior Director, People & Programs, this role is responsible for overseeing the design, implementation, and continuous improvement of data‑driven processes, performance metrics, and reporting frameworks that align with the dynamic needs of online education within the context of the larger FIU institutional strategic goals.

The Associate Director ensures the integrity and accessibility of data across platforms, including Salesforce, People Soft, Tableau, and SQL‑based environments, while fostering a culture of data governance and literacy. The Associate Director transforms complex data into actionable insights that shape policies, guide resource allocation, and measure success. The ideal candidate is a forward‑thinking strategist and hands‑on analyst, passionate about using data to empower innovation, enhance student outcomes, and support FIU's long‑term vision.

• Leads the strategic use of data analytics to support FIU Online's mission, operations, and alignment with institutional objectives.
• Identifies opportunities to leverage data in optimizing business processes, enhancing digital learner experience and success, and improving operational efficiency.
• Translates institutional and departmental strategic goals into actionable data initiatives.
• Designs, develops, and implements data‑driven business processes and measures aligned with best practices in online education.
• Defines, monitors, and refines performance indicators to support online program portfolio management, including tracking and communication of program admissions pipelines, enrollment trends, retention and graduation markers.
• Oversees the maintenance, integrity, and scalability of FIU Online's data environment in collaboration with the FIU Online Technical Services team, the institutional Office of Analysis and Information Management, and other teams.
• Develops and enforces data governance frameworks to ensure accuracy, consistency, privacy, and security of institutional data.
• Manages the coordination, analysis, and timely release of statistical information and reports for internal and external stakeholders including university leadership, publications, and relevant agencies.
• Creates dashboards, visualizations, and executive‑level reports that support evidence‑based decision‑making.
• Collaborates closely with the FIU Online Executive Leadership team to guide strategic planning through data insights.
• Partners with institutional research, enrollment management, academic departments and other campus entities to support cross‑functional data initiatives.
• Represents FIU Online in university‑wide analytics committees and working groups.
• Champions a culture of data‑informed decision‑making across FIU Online by mentoring staff and promoting data literacy; leads training and workshops to empower users to interpret and use data effectively.
• Stay abreast of emerging trends and technologies in data analytics, higher education, and online learning.
• Recommend and implement innovative tools and methodologies to enhance data analysis and reporting…