Strategic Solutions Manager, Platform Success - Digital; Remote

Strategic Solutions Manager , Platform Success - IQVIA Digital (Remote)

To be eligible for this position, you must reside in the same country where the job is located .

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

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At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Strategic Solutions team is responsible for leading priority team-wide projects that enhance our offerings and internal processes. This team sits at the center of our Account Management, Trading, and Product teams to bring forward solutions to complex challenges that our clients face.

The Strategic Solutions Manager is a highly adaptable, execution-focused problem solver embedded within the Platform Success team. Tasked with tackling high-impact, cross-functional initiatives across strategic clients, this individual acts within a hybrid team of strategy leads, operators, solutions consultants, and project managers. Operating with high autonomy, this role parachutes into client-specific challenges – whether related to revenue growth, product adoption, retention risk, or operational inefficiencies – and delivers actionable solutions by aligning internal stakeholders and deriving measurable outcomes.

• Client-Specific Strategic Initiatives: Coordinat e high-priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Help i dentify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership.

• Cross-Functional Stakeholder Coordination: Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping and track timelines and deliverables to ensure alignment across teams.

• Consultative Problem Solving: Assist in t ranslat ing ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client-centric solutions.

• Platform Adoption & Innovation: Drive client usage of underutilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.

• Execution Ownership: Own specific project tasks with limited direction , ensuring timely completion and clear communication across parties . Assist in tracking outcomes…