Application Analyst

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Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes, but is not limited to, analysis, development, training, testing, documentation, go‑live and ongoing support, problem resolution, and maintenance.

• Develops a strong understanding of assigned application(s).
• Meets with relevant personnel to perform data collection through discussions, workflow observations and document review. Develops an understanding of best practice workflows. Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Performs application testing including unit and scenario-based testing.
• Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc. Learns and begins to apply appropriate issue escalation.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering both feedback and input.
• Prepares training material and conducts training classes in either virtual or in‑person settings.
• Adheres to best practices regarding information security.
• Participates in team on‑call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on‑site support as needed to end‑users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Participates in testing the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
• Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.

Work is typically performed in an on‑campus or home office environment. Accountable for satisfying all job‑specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all‑inclusive. They represent typical elements considered necessary to successfully perform the job.

• Application support & maintenance
• Root cause analysis
• Understanding of basic business functions
• Understanding of application deployment and management tools (SCCM/Group Policy)
• Experience with Microsoft Windows OS
• Experience with Microsoft 365 suite
• Prior experience using Service Now
• Knowledge of SQL (preferred)

Education:

High School Diploma or Equivalent (GED) – Required

Experience:

Minimum of 2 years – Relevant experience* – Required

Entry level

Full‑time

Information Technology

Hospitals and Health Care

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. Kindness:
We strive to treat everyone as we would hope to be treated ourselves. Excellence:
We treasure colleagues who humbly strive for excellence. Learning:
We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. Innovation:
We constantly seek new and better ways to care for our patients, our members, our community, and the nation. Safety:
We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full‑time and part‑time positions from day one, including vision, dental and domestic partners.

We are a proud affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.