Principal Solution Consultant

** Flexibility and independence:
** Design your work with autonomy while leveraging AI-assisted productivity tools, intelligent demo environments, and data-rich engagement analytics.
* Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
* Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
* Experience in a Cloud or SaaS environment, preferably with AI solution exposure
* Passion for technology, especially AI-driven CX transformation, and a drive to help customers solve problems creatively
* Strong interpersonal skills with polished verbal and written communication
* Ability to thrive in a fast-paced, collaborative, and cross-functional environment
* Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)
* Technical proficiency in IT concepts, software standards, databases, and networking
* Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus
* Willingness to travel up to 50%
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service

SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud

TM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit .
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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