IT Systems Engineer

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Full-Time, Salary Range: $85,000 - $105,000 / year. US citizens only.

This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you.

Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations supporting Windows Server, Apple Mac, networking equipment, M365 Cloud family of products and business process consulting.

If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Meraki network administration, Blacktip is the place to grow.

• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS)
• Install, configure, and maintain network architecture using Meraki networking equipment.
• Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments.
• Stay up to date with Windows, macOS, Meraki Networks and cloud technologies, ensuring adherence to best practices.
• Automate administrative tasks through Power Shell, Bash, or Python scripting.
• Administer virtualized environments (VMware, KVM, and Hyper‑V).
• Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness.
• Provide upgrades to system configuration standards, hosted and cloud applications.
• Troubleshoot hardware, software, connectivity, security, and mobile device issues.
• Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets.
• Build ongoing relationships with the technical team and client base.
• Train, coach, and mentor the technical team.
• Develop a strong understanding of internal and customer requirements and processes.
• Enhance the existing robust service delivery workflow and serve as the primary escalation point.
• Maintain an understanding of cybersecurity and information protection standards.
• Demonstrate adaptability and flexibility in a fast‑growing environment by embracing new technologies, tools, processes, and policies.
• Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity.
• Other duties as assigned.
• Know when to ask for help.

• 10+ years’ experience in desktop, network, and Windows server management.
• 7+ years’ experience in M365 administration.
• Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management.
• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS).
• Experience with log management and monitoring tools:
  Syslog, Windows Event Viewer.
• Experience designing and deploying wired and wireless networks.
• Systems Administration in iOS, macOS and Windows mixed environments.
• Scripting proficiency in Power Shell.

• Cisco Meraki Network Operator (CMNO) or equivalent
• Microsoft 365: MS‑900, MS‑700, MD‑102, MS‑102
• Network+, Security+, CISSP

• You are highly conscientious and sweat the details.
• You honestly know how to think critically.
• You would rather work alongside others and grow, although you can tackle challenges on your own.
• Agile and Kanban methodologies are not foreign to you.

• A college degree is preferred.
• Ten or more years of experience if no college degree.

• 401(k) + matching
• Health insurance
• Paid time off
• Vision insurance
• Performance bonus

• Altamonte Springs, Seminole County, Florida.
• This role is on‑site; no remote option.

• Job Type: Full‑time
• Seniority Level: Entry level
• Job Function:
  Information Technology

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