Customer Experience Manager

First things first, if you are looking for a fully remote role with flexible hours, unlimited time off and are based somewhere in Europe, read on 🌍

At Blue Throne, we don’t just build apps, we scale indie mobile products into global powerhouses. With 80m+ downloads and 20m monthly active users, we’re redefining what’s possible in mobile growth.

In just three years, we’ve hit $14M in ARR, 100% organically, driven by bold bets, five strategic acquisitions, and two successful exits. Our mission: unlock the full potential of iOS and Android apps through sustainable growth and continuous innovation.

We’re a team of entrepreneurs, product thinkers, marketing experts and builders who thrive on creativity, speed, and results. With a culture rooted in ownership and momentum, we turn ambition into action and action into scale.

• You prefer flexible hours, unlimited time off, and the ability to work from anywhere.

• You are naturally curious and willing to drive impact for both the users and the business.

• You enjoy wearing different hats - we like experts but appreciate jacks of all trades.

• You save the drama for your llama - cool, calm, collected and systematic problem-solving is your thing.

• You enjoy a good challenge and love to roll up your sleeves - you are here to win.

• You prefer to work smarter, not harder - productivity and quality over punching the clock.

• Above everything, you follow your passion and have fun while doing it.

We are looking for a Customer Experience Manager who can fully own the customer experience across the Blue Throne app portfolio and report to the VP of Product. You will work across a portfolio of consumer apps with very different users and needs. Some are social. Some are data-heavy. Some break in unexpected ways. You need to adapt fast.

This is a hands-on role. You will be close to the inbox. You will talk to users every day. You will handle tough conversations and edge cases. You will make judgment calls when things are unclear. Over time, you will improve how we work. But first, you execute. Ownership comes before systems.

At the core, this role is about trust. Keeping it and rebuilding it when needed.

This is not a classic support manager role.

We are not looking for someone to sit back, manage dashboards, or design processes from afar. We are looking for a doer. Someone who takes responsibility when things go wrong and does not hide behind policy or process.

You will have freedom. You will also have accountability. When users are frustrated or confused, this role is on the frontline.

We move fast. Priorities change. Some days you will switch between apps and contexts. This is not a 9–5 job and not a role for people who want predictability.

But if you want real ownership and real impact, this is a rare role.

• Own the entire customer support experience across all apps end-to-end, from the first “hey, something’s weird” message to the final “thanks, that helped a lot.”

• Handle customer conversations directly, including the tough, emotional, and high-stakes ones, where tone, clarity, and judgment matter more than templates.

• Connect the dots across tickets and apps, spot recurring patterns, and turn real user pain into clear product and engineering signals that actually get acted on.

• Represent the user internally and push for the right fixes with context, evidence, and persistence. Sometimes that means being calm. Sometimes it means being stubborn.

• Improve how we work. Better responses, smoother workflows, less noise. That includes creating simple FAQs, playbooks, and guidelines when they actually help.

• Work closely with Product, Engineering, Monetisation, and Leadership to ensure customer reality remains grounded in day-to-day decisions.

• And over time, you’ll raise the bar for Customer Experience at Blue Throne by how you show up, how you decide, and how much trust you build with users when it matters most.

• You have solid experience in customer support and Customer Experience in a consumer tech company, ideally working with mobile apps and fast-moving teams.

• Yo…