Senior Customer Success Architect - West

Senior Customer Success Architect - West

Join to apply for the Senior Customer Success Architect - West role at Amplitude
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Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Candidate MUST Be Located In The West Region (PST or MST). The ideal cities include:
San Francisco, CA;
Seattle, WA;
Los Angeles, CA;
San Diego, CA;
Portland, OR;
Denver, CO;
Phoenix, AZ;
Remote - West.

Join us as we deliver innovative and creative solutions to our customers. We’re looking for a Senior Customer Success Architect who will be based in the West region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to understand and drive their products forward.

The ideal candidate is an enthusiastic professional who thrives in a fast‑paced environment and possesses a strong curiosity for "how things work" and "how they should work." You are a solution‑ and execution‑oriented individual with a dedication for getting things done.

• Serve as a trusted technical advisor for our customers.
• Possess a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in the Digital Optimization System to guide customers in integrating Amplitude into additional data flows and business processes, making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross‑functionally with teams such as Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
• Potential travel is once per quarter.

• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on time and drive outcomes.
• Excellent verbal and written, presentation, and interpersonal skills, with the ability to explain complex technical concepts to stakeholders with diverse experience levels and technical competencies.
• Problem‑solving mentality and positive attitude toward the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners.

• At least 5 years of customer‑facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competence in API/SDK concepts, programming languages, and concepts that underpin modern web and mobile development (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).

• Excellent medical, dental, and vision insurance with 100% employer‑paid premiums for selected plans.
• Flexible time off and paid holidays.
• Generous stipends for wellness, commuter transit/parking, learning and development, home office equipment, and more.
• Parental benefits including 12‑20 weeks paid parental leave, fertility/adoption/surrogacy support, and backup child care support.
• Mental health and wellness benefits including…