Aftersales Support

Location:

Senceive, Milton Keynes, England, United Kingdom

Job type:
Full‑time
• Seniority level:
Entry level
• Job function:
Other
• Industries:
Wireless Services

This role is part of our Remote Monitoring Solutions product line. As an Aftersales Support specialist, you will work closely with the Customer Support Team, Business Development Team, and Aftersales Manager to handle requests and sales opportunities. The position is based in our Milton Keynes office with the flexibility to work from home.

At Eddyfi Technologies, we’re proud to push the frontiers of innovation across energy, transportation, infrastructure and more. We deliver world‑class solutions in ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics – and we’re just getting started.

• We are customer‑centric
• We innovate with a purpose
• We are results‑oriented
• We are team players

• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Being part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
• Joining a rapidly expanding company offering long‑term development and success opportunities.
• Contributing to meaningful projects that create a lasting impact.

• Responsible for service subscription renewals worldwide – validate order and service details, maintain records, check equipment status, and prepare invoices for finance.
• Actively manage and support departments to reduce SIM costs by confirming project completion and equipment no‑longer required.
• Coordinate refurbishments from customer request to return, including issuing and processing replacement equipment requests.
• Assist in day‑to‑day commercial aspects of aftersales including additional orders, site visits, remote support, upgrades, and training.
• Maintain good communication with customers and Senceive teams to prepare quotations, process sales orders following commercial guidelines.
• Track and follow up on quotations and sales orders, chase customers and teams, and coordinate escalations.
• Coordinate the returns process across departments.
• Support Aftersales Commercial Lead with SLA agreements, reports, and other administrative tasks.

• A flexible, well‑organised approach with the ability to react quickly, multi‑task, and work under varying priorities and deadlines.
• Strong analytical skills, close attention to detail, initiative, and decisive action.
• A positive, professional attitude and a desire to complete tasks to the highest standard.
• A strong, pleasant communicator at all levels, with excellent interpersonal, verbal, and written skills.
• Self‑motivated with a proven ability to perform under pressure.

• Experience in providing quality customer service.
• Experience in admin / process coordination.
• Strong analytical skills.
• Able to work with Excel, Word, and other Office apps.
• Fluent in English.

• Experience working in a B2B or corporate environment.
• Experience in Rail, Infrastructure and construction markets.
• Experience using Salesforce & SAP.
• Able to speak a 2nd language – ideally French, Spanish or German.

If you have transferable skills, even if you don’t meet all criteria, feel free to apply.

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.