Senior ServiceNow SPM Developer - Remote
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2025-12-30
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IT/Tech
IT Consultant, Cloud Computing
Job Description Overview
We are seeking a seasoned Senior Service Now Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will be responsible for leading the design, development, and customization of Service Now modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision, partnering with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes.
Key Responsibilities Business Transformation Strategy- Advise on business process and service management best practices.
- Shape strategies for large-scale digital transformation initiatives across Service Now Core Services, ITSM, and SPM.
- Identify opportunities for automation and operational efficiencies by customizing the platform.
- Design and maintain integrations between Service Now and external enterprise systems using REST, SOAP, MID Server, and other technologies.
- Ensure secure, scalable, and maintainable integration architectures.
- Customize Service Now modules, including form configuration, UI design, and data models.
- Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and Glide Script.
- Build and maintain advanced flows using Flow Designer and Automation Engine.
- Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to:
- Define platform and integration requirements
- Translate business objectives into technical solutions
- Manage stakeholder expectations and communicate progress or risks
- Present findings, roadmaps, and proposed solutions clearly and confidently
- Lead customer-facing sessions, discovery workshops, and status briefings.
- Develop and deliver user training sessions or supporting materials for business users and technical teams.
- Maintain clear technical documentation for configurations, customizations, and integrations.
- 10+ years of experience with Service Now implementation, customization, and platform development is REQUIRED
. - 5+ years of strong experience with Service Now integrations and flow building.
- Expert knowledge of:
- Core Services/SMP (Service Management Platform)
- ITSM & DEVOPS
- JavaScript, Glide Script, and scripting tools within the Service Now platform.
- Proven experience with custom development and digital transformation projects.
- Strong collaboration and communication skills
- Must be comfortable presenting to both engineering and executive stakeholders.
- A Master's degree in a relevant field is REQUIRED.
- SPM Certification is REQUIRED
- U.S. Citizenship is required to be considered
- Active Public Trust or have the ability to obtain one.
- up to $190,000k per year (depending on experience)
- Medical, Dental, and Vision Insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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