Manager, Cloud Operations and Systems Engineering

Manager, Cloud Operations and Systems Engineering Job Description/Skills

This is a remote position in the Eastern Time Zone. Candidates in Central Time Zone may be considered. No travel is required.

The Cloud Operations and Systems Engineering Manager leads our cloud infrastructure and systems operations team within our Technology organization. This role is responsible for AWS cloud deployments and operations, and oversight of Microsoft 365 (M365) environments. This role requires a strong blend of leadership, technical expertise, and operational discipline to drive excellence across our IT operations.

• Lead and mentor a high-performing team of cloud and systems engineers.
• Drive strategic planning and execution of cloud and systems initiatives.
• Foster a culture of continuous improvement and operational excellence.

• Oversee AWS cloud architecture, deployment, monitoring, and optimization.
• Oversee M365 services including Exchange Online, SharePoint, Teams, and Intune.
• Ensure system performance, availability, and scalability through proactive monitoring and remediation.
• Support production environments and ensure high availability and reliability of services.

• Lead and participate in infrastructure and platform efforts that span multiple teams, aligning technical solutions with organizational goals and engineering priorities.
• Own the IT operations support process, including ticket management and SLA achievement. Experience using ITSM solutions such as Freshworks or Service Now.
• Develop and refine operational processes, automation strategies, and incident response protocols.
• Lead implementation of observability and monitoring practices to ensure visibility into system health and performance.

• Partner closely with the VP of IT Operations, VP of Core Engineering, VP of Data and Analytics, and the Principal Architect to align infrastructure and systems strategies with business goals.
• Collaborate with Information Security and Compliance team to implement IAM policies, secrets management practices, and audit controls across environments, ensuring alignment with frameworks like HIPAA, SOC2, HITRUST, and AWS Best Practices.
• Ensure infrastructure and systems are designed and maintained in compliance with HIPAA and PCI standards.
• Support the deployment and operationalization of internally engineered solutions, including our client’s patient portal and admin portal, and third-party solutions including Salesforce, Snowflake, Tableau.

• Provide technical leadership, guidance and mentoring to Site Reliability Engineers, System Engineers and System Administrators.
• Conduct regular performance reviews, training, and career development planning.
• Promote knowledge sharing and best practices across the IT Operations team.

Bachelor’s degree in systems engineering, computer science, or a related field and a minimum of 5 years’ experience deploying cloud-based applications or developing in cloud environments, or equivalent combination of education and experience. AWS certification preferred.

• Strong and current AWS expertise, particularly in ECS, Docker, Kubernetes, IAM, and Terraform.
• Experience with containerization, microservices, and CI/CD pipelines.
• Familiarity with virtualization technologies and observability tools.
• Experience with M365, Snowflake, Databricks, BOOMI, Tableau, and Salesforce.
• Experience with supporting multiple environments (Dev/QA/Staging/Prod) and aligning with engineering development teams and best practices.

• Experience leading Dev Ops or Cloud Engineers, System Engineers and System Administrators.
• Comfortable working in a fast-paced, production-support environment with flexible hours as needed.
• Strong communication and collaboration skills across distributed teams.
• Ability to work independently and provide knowledge transfer to internal teams.
• Effective time management, prioritization, and organizational skills.
• Exceptional attention to detail, strong work ethic, and excellent analytical and problem-solving abilities.
• Experience leading teams responsible for development and deployment of automated tools, systems, and services across multiple technology domains.
• Strong understanding of AWS account structure best practices, networking, and VPC configurations.
• Advanced knowledge of infrastructure components including networking, cloud services, orchestration tools, containerization, compute, and storage systems.
• Experience with version-controlled Infrastructure as Code (IaC) tools and practices.
• Understanding of Kubernetes and container orchestration technologies.
• Familiarity with industry compliance and security frameworks such as HIPAA, SOC 2 and HITRUST.

$120,000 – $160,000/yr and eligible for a 10% annual bonus.

Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time applicable by state.