End User Support Apprentice – Level 3 IT Apprenticeship

Position: 2026 End User Support Apprentice – Level 3 IT Apprenticeship
2026 end user support apprentice – level 3 it apprenticeship page is loaded## 2026 end user support apprentice – level 3 it apprenticeship locations:
doncastertime type:
full time posted on:
posted todaytime left to apply:
end date: february 13, 2026 (30+ days left to apply) job requisition :
r0298268location: doncaster, united kingdomin fast changing markets, customers worldwide rely on thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.together we offer fantastic opportunities for committed employees to learn and develop their career with us.

At thales uk, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of aerospace, defence, security and space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you;

whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
** 2026 end user support apprentice – level 3 it apprenticeship
**** start date:
** 07 september 2026
** salary:** £24,000 per annum
** employee type:
** permanent
* * location:
** doncaster
* * working schedule:*
* * 37 hours a week, monday - friday across 3 shift patterns covering hours between 7:30am and 6pm
* we are recruiting apprentices to work as part of the uk service desk team whilst also undertaking an it technician apprenticeship.
** what the role has to offer:
*** earn while you learn
* job specific training experience
* recognised qualifications
* permanent role from day one
* tuition fees for university or approved training providers are fully covered this role covers it support to all uk business users and involves working on incidents and service requests using the service desk tool (service now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with service requests.
** apprentice programme
** for this position, you will enrol onto a level 3 it apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in it best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an it environment.

You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life it/is team.
** requirements:
*** 5 gcses at grades 9-4 (a-c) including maths and english
** benefits
* ** 201 hours annual leave (plus a company day and bank holidays)
* company pension
* health care cash plan
* life insurance
* discount portal
* performance-related pay uplifts
* 80 hours volunteering (first two years)
** please note, assessment centres for shortlisted candidates will be held between february - may 2026.
**** induction week for all graduates and apprentices will take place from monday 7 september - friday 11 september 2026.
**** closing date:
** our applications will close at
** 11.59pm
** on
** thursday 12 february 2026**, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of
** february 2026
** with details of next steps.
** please note that roles may close earlier than the advertised deadline if we receive a high numer of applications.  We encourage you to apply as soon as possible to avoid missing out on this opportunity.
**** recruitment process:
** for further information about our future talent recruitment process, including hints and tips, or to connect with a member of the future talent team, a graduate, or an apprentice, please visit .
** due to the nature of the work that we do at thales, all our…