Customer Service Executive

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This range is provided by Protect Line. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Product & Provider Specialist

Salary: £28,000 per annum

Hours: 9.30am-6.45pm (Monday to Thursday) 9.15am – 6.30pm (Friday)

Location: Bournemouth Office, with hybrid opportunities available upon achieving competency.

Are you an experienced customer service professional yearning for something more fulfilling? Does the idea of working in a dynamic office where you can make a significant impact excite you? If so, keep reading – your next career move is right here!

We have a new and exciting opportunity to work as a Product and Provider Specialist here at Protect Line.

What does that mean I hear you ask? Let us tell you.

About the Role:

As a Product & Provider Specialist, you will play a crucial role in supporting our Sales Executives by answering the internal support helpline, providing expert guidance on insurer options for customers with varying medical backgrounds. Your insights will ensure accurate pricing and effective risk assessment, ensuring we provide good customer outcomes. Supporting Sales Executives with product and provider information your role is critical in helping us achieve good customer outcomes.

This is a busy role and alongside supporting our sales teams you will be conducting research, liaising with our insurers, reviewing policies and keeping up to date with underwriting knowledge across the team. It is therefore critical you enjoy a challenge, love being busy and can juggle a number of priorities.

Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

Our Values:

Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.

What We Are Looking For:

• Strong communication skills, both written and verbal.
• Excellent attention to detail with a methodical approach to tasks.
• Ability to manage sensitive customer and business interactions with discretion and care.
• Proficiency in managing multiple tasks simultaneously.
• Previous experience in life insurance, financial services or a regulated industry is desirable but by no means essential!

In return, you will receive:

• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
• Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
• Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
• Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
• Perks Galore
  :
  From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• S…