Information Technology Specialist; Customer Support

Overview

Open & closing dates 11/03/2025 to 11/17/2025

Salary $67,867 to $88,225 per year. Pay scale & grade GS 9

Location Butte, MT. Remote job. No telework eligible. No travel required. Occasional business travel is approximately 10%. Relocation expenses reimbursed.

Job family: (Series). No security clearance. Drug test:
No. PCS costs not authorized.

• Respond to all user–reported incidents of information technology (IT) difficulties; troubleshoot hardware and software, determine the remedy required and resolve the problems.
• Serve as the Military Entrance Processing Station (MEPS) Information Assurance Officer supporting the Cybersecurity Program.
• Maintain an inventory and review all IT property losses, damages, or destroyed property and initiate appropriate reports.
• Analyze data to troubleshoot computer hardware, software, and network problems.
• Configure, install, and repair telecommunications and automation systems and equipment.
• Ensure the application of information security/assurance policies, principles, and practices.
• Train users in data backup and information technology applications.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has been designated as non‑critical sensitive and requires a Secret security clearance.
• Shift work or rotating shifts may be required. Saturday, Sunday, evenings and/or holidays may be required on an exception basis as required.
• This position requires meeting foundational, residential, and annual maintenance requirements per assignment to the Cyber Workforce.

US Citizens only.

Selected candidate will demonstrate the following competencies:

• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations.
• Oral Communication: Expresses information clearly, concisely, and convincingly, taking into account the audience and nature of information.
• Problem Solving: Identifies problems, determines relevance of information, and uses sound judgment to generate and evaluate alternatives.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.