Ops Manager

Responsibilities

• Ensure the deployment of infrastructure components are in compliance with objectives.
• Implement and maintain for security and architecture of 3-GIS Live.
• Make recommendations on improvements to the 3-GIS Live Product.
• Involved in strategic project planning efforts and the technology initiatives associated with Live deployments.
• Reviewing performance against contracted SLA targets.
• Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s).
• Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.
• Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers.
• Assist in full documentation of Live policies, practices, and procedures.
• Maintenance of 3-GIS Live deployment pipeline.
• Other relating duties as assigned.

• Bachelor's degree in related field
• Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, Cloud Formation, AWS CLI.
• Microsoft Windows Server administration.
• ArcGIS Enterprise/Desktop:
  ArcGIS Server, Portal for ArcGIS, Arc Map and ArcGIS Pro.
• Postgre
  
  SQL database administration.
• Python scripting (including arcpy).
• Windows Power Shell scripting.
• Strong understanding of web requests and role in web applications.
• Experience troubleshooting through log analysis.
• Understands of the problems and challenges facing customers, in particular during implementations and upgrades.
• Ability to develop solutions to meet customers’ technical and business needs.
• AWS (or other Cloud Server) management experience.
• Ability to interface with Customers.
• Work with the Director, sales engineering and other teams to find solutions to customer concerns.

• Familiarity with 3-GIS application and underlying system infrastructure management.
• Prisma Cloud.
• Soc 2 compliance for SaaS hosted cloud solutions.
• AWS certification:
  Solutions Architect (Associate or Professional).
• Prior experience managing cloud-hosted web-based applications.
• Oracle and Microsoft SQL Server database administration.

40+ Monday – Friday

This is a remote, work-from-home position.

SSP Innovations, LLC is an Equal Opportunity Employer (EOE).